Manager – Operations & Admin Full Time NEW

Job Location: Kensville Golf & Country Club

Reporting To: General Manager

Employment Type: On-site, Full-time

No. of Positions: 01

Education Qualification: Bachelor’s degree in Hospitality Management/Hotel Management/ Business Administration.

Company Website: https://www.kensville.co.in/

Role Overview:

We are seeking an experienced and service-oriented Sr. Manager – Operations & Admin to oversee clubhouse operations, member experience, hospitality services, administration, and CRM activities at Kensville Golf & Country Club.

The role requires strong operational leadership, hospitality expertise, team management capabilities, and a member-first approach to ensuring a warm, personalized, and premium member experience aligned with the standards of Kensville.

Key Responsibilities:

1. Clubhouse & Operations Management:

· Manage day-to-day operations of the clubhouse, dining areas, Solarium, lawns, and member facilities.

· Ensure smooth opening and closing procedures, operational readiness, and service efficiency.

· Maintain high-quality service standards across all member touchpoints.

· Coordinate with Golf Operations and Events teams for tournaments, corporate events, and special occasions.

· Drive initiatives to improve clubhouse utilization and enhance F&B revenue.

2. Member Experience & Hospitality:

· Deliver exceptional hospitality experiences for members and guests.

· Address member feedback, complaints, and service concerns promptly and professionally.

· Build strong relationships with members to improve engagement and retention.

· Organize member engagement activities, festive celebrations, and social events.

3. Team Leadership & Administration:

· Recruit, train, supervise, and motivate clubhouse and service staff.

· Prepare manpower planning, duty rosters, and shift schedules.

· Conduct performance reviews and employee development initiatives.

· Ensure discipline, grooming standards, and adherence to service protocols.

4. Events & Seasonal Promotions:

· Plan and execute food festivals, themed evenings, and seasonal promotions.

· Coordinate with Marketing and CRM teams to maximize participation and member engagement.

· Support event planning and smooth operational execution during club activities.

5. Hygiene, Housekeeping & Facility Upkeep:

· Ensure cleanliness and maintenance of clubhouse facilities, dining areas, changing rooms, and surrounding premises.

· Monitor housekeeping schedules and sanitation checklists.

· Maintain hygiene and hospitality standards as per industry norms.

6. Financial & Inventory Management:

· Manage departmental budgets and operational expenses.

· Monitor procurement and inventory of food, beverages, linen, consumables, and supplies.

· Maintain stock records and minimize wastage.

· Prepare MIS reports related to sales, inventory, manpower, and operational performance.

7. Compliance & Safety:

· Ensure adherence to hygiene, food safety, health, and statutory regulations.

· Maintain workplace safety standards and proper handling of equipment/materials.

8. CRM & Member Relationship Management:

· Follow up on pending member payments and subscription recoveries.

· Maintain regular communication with members regarding complaints, grievances, and feedback.

· Coordinate with internal departments for timely resolution of member concerns.

· Maintain member interaction records and follow-up reports.

· Support initiatives focused on member satisfaction and retention.

Desired Candidate Profile:

• Strong leadership, communication, and guest relationship management skills.
• Experience in F&B operations, administration, event management, and CRM coordination.
• Ability to manage large teams and maintain high service standards.
• Proficiency in MIS reporting, inventory control, and operational planning.
• Strong problem-solving and interpersonal abilities.

Interested candidates may share their resumes on [email protected] or connect at 8980012901.

Pay: Up to ₹60,000.00 per month

Benefits:

• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Bavla, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current CTC?

Education:

• Bachelor’s (Required)

Experience:

• Total: 5 years (Preferred)

Location:

• Bavla, Ahmedabad, Gujarat (Preferred)

Work Location: In person