Head of Support and Technical Deployments – Private Cloud Full Time NEW

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

The Head of Deployment & Support – Private Cloud is a critical senior leadership role within our Professional Services organization. This role oversees all Private Cloud Liquid Data (LD) deployments and the end‑to‑end technical support function for LD applications. Responsible for leading a growing team of ~20 engineers and leads, this role ensures our solutions are deployed with excellence, configured to best‑practice standards, monitored effectively, and supported with high reliability.

Job Responsibilities

Technical Deployment Leadership

• Lead all technical deployment activities for Liquid Data software in Private Cloud environments, including new client setups, expansions, and major configuration changes.
• Own the technical architecture, configuration blueprint, and standards for all LD application layers.
• Provide expert oversight on full‑stack LD configuration, integrations, and application‑level performance tuning.
• Define and maintain deployment frameworks, templates, checklists, and standard methodologies for scalable repeatable delivery.
• Validate solution design, architecture decisions, and environment readiness in partnership with Engineering and Cloud Ops.
• Oversee scripting and automation efforts within LD software, and drive automation requirements for non‑LD components to relevant teams.
• Ensure LD-specific monitoring is configured correctly (performance logs, usage logs, application configuration logs).
• Act as senior technical authority during pre‑deployment scoping and planning alongside Project Managers and Commercial Leads.
• Drive continuous improvement of deployment processes, documentation, and technical standards.

Support Team Leadership

• Lead and grow the Private Cloud LD Support team (~20 staff), including direct team leads and senior engineers.
• Establish and maintain operational processes, SOPs, and documentation standards related to LD support.
• Oversee day‑to‑day support quality, prioritization, and technical troubleshooting for LD applications.
• Ensure consistent configuration, logging, monitoring, and performance management practices across all support deliveries.
• Act as final technical escalation point for critical LD application issues in the Private Cloud.
• Build team capability through coaching, technical development, knowledge management, and career progression.
• Scale the support function in alignment with Professional Services revenue growth.

Cross‑Functional & Client Engagement

• Work closely with Engineering, Product, Cloud Ops, Client Services, Security, and PMO to ensure coordinated and high‑quality delivery.
• Participate in technical discussions with clients when deep LD expertise is required.
• Represent Private Cloud Deployment & Support in strategic planning, roadmap alignment, and operational governance forums.
• Drive collaboration and accountability across teams to ensure high‑quality deployments and seamless transition to steady‑state support.

Requirements

Technical Expertise

10+ years of experience in technical deployment, application configuration, or solution engineering roles, with at least 5 years in a senior/leadership capacity.

• Deep understanding of multi‑layer application stacks, configuration management, performance logging, and environment validation.
• Strong architectural understanding of enterprise application deployments and integration touchpoints.
• Experience with scripting, automation, and configuration orchestration—hands-on for LD software, oversight for non‑LD tooling.
• Strong knowledge of monitoring and diagnostics for application-layer components (logging, performance, usage metrics).

Leadership & Delivery

• Proven experience leading medium-to-large technical teams (15+), including managers/team leads.
• Demonstrated experience creating frameworks, standards, and processes for large-scale deployments.
• Ability to operate as a senior cross-functional leader across Engineering, Product, Cloud Ops, and Client Services.
• Excellent communication and stakeholder management skills, comfortable engaging at all seniority levels.
• Strong problem-solving abilities and the capacity to drive clarity and structure across complex technical environments.

General Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Experience in cloud-based application deployments strongly preferred.
• Ability to thrive in a fast-growing, highly dynamic environment with ambitious scaling targets.
• Comfortable working remotely; Bangalore preferred.

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Bangalore/ Pune

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice) Your current employer will not be contacted without your permission.