Store Customer Operations Lead Full Time NEW

• This role is responsible for driving a broad range of highly complex supply chain processes for large and complex global business units. The role is responsible for overseeing and optimizing various aspects of a company’s operations to ensure efficiency, productivity, and profitability. The role works closely with department heads, executives, and cross-functional teams to streamline processes, improve productivity, and achieve strategic goals.

Responsibilities

• Strategically drives a broad range of complex supply chain processes, which may include import/export operations, typically for large and complex global business units.
• Independently executes complex demand and supply matching activities at the highest level, connecting planning to execution, and identifying issues and their impact.
• Leads cross-functional global business unit planning teams to maintain and enhance the current business processes.
• Defines, measures, and leverages KPIs to drive continuous improvement in business operations, and converts recommendations into compelling new business plans.
• Contributes to priority projects by adding creative insights and developing recommendations.
• Communicates requirements and guidelines to the global business unit planning teams.
• Works with managers to ensure alignment with global goals and objectives, and develops and coordinates efforts for reporting and tracking.
• Facilitates and manages internal team and leadership meetings to drive business operation plans.
• Evaluates, updates, and improves business processes to maintain compliance with regulations and client guidelines.
• Provides mentorship and coaching to junior-level staff employees to ensure professional development.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in supply chain, operations, or a related field.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills

• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.