Manager – Global SAM Full Time NEW

Location : Gurgaon

Exp. : 8-12 years

Interview : 1st round F2F rest 2 rounds virtual

How you will contribute?

Lead the global Software Asset Management strategy and operations to ensure license compliance, optimize software spend across on-prem, SaaS, and cloud, and reduce audit and security risk. Own the SAM operating model, processes, and tooling across regions; partner with Publishers, Legal, Data Privacy, Finance, Security, IT, and business units to deliver a single source of truth for software assets, proactive governance, and measurable savings. Modernize SAM services while maintaining strong audit defense and enterprise publisher management.

Key Responsibilities

• Strategy & Operating Model
• Define and execute a global SAM strategy, roadmap, and operating model covering on-prem, SaaS, and cloud (IaaS/PaaS), aligned to enterprise goals and risk appetite.
• Establish and maintain policies, standards, and processes for the full software lifecycle: demand,

procurement, deployment, usage, optimization, renewal, and retirement.

• Governance, Compliance & Audit Defense
• Ensure license compliance across publishers; maintain audit-ready evidence and lead audit responses to minimize financial and legal exposure.
• Implement and enforce controls to address license, cyber, privacy, data governance, and financial risks associated with software last use date.
• Govern SaaS portfolios and cloud license models; optimize consumption and ensure entitlement

compliance.

• Comply with blocking unapproved software guidance
• Cost Optimization & Value Realization
• Drive enterprise software cost optimization through usage analytics, right-sizing subscriptions, harvesting unused entitlements, and contract/rate optimization; maintain KPIs on spend, utilization, and savings.
• Tooling & Data
• Own the SAM/ITAM toolset (e.g., ServiceNow SAM Pro), with discovery from Intune, entitlement,

normalization, reconciliation, and reporting capabilities to maintain a single source of truth.

• Vendor & Stakeholder Management
• Partner with Publishers to negotiate pricing and renewals; align contract terms with legal and security requirements.
• Coordinate with Legal, Finance, Security, IT Ops, IT Business Partners; embed SAM checkpoints in

procurement, change, and security governance.

• Cloud & SaaS Management
• Govern SaaS portfolios and cloud license models; optimize consumption and ensure entitlement

compliance.

• Team Leadership
• Build and mentor a global SAM team, define roles/KPIs, and foster cross-functional collaboration;

champion the evolution from compliance-centric SAM to a strategic value driver (“SAM 2.0”).

• Equip the team to remediate and on-board new titles efficiently

Qualifications

• 8-12+ years in Software Asset Management/ITAM with global scope, including leadership of enterprise publisher portfolios and audit defense.

Licensing & Domain Knowledge

• Deep knowledge of licensing metrics for major publishers and SaaS subscription models; familiarity with cloud licensing and virtualization impacts on consumption.

Tools & Analytics

• Proficiency with SAM platforms (ServiceNow SAM Pro, Workspace & Dashboards) and advanced

analytics (e.g., Excel Pivot/Power BI) for normalization, reconciliation, and KPI reporting.

• Provide monthly reporting to the business units

Governance & Process

• Demonstrated ability to establish global SAM policies/standards and operate a cohesive lifecycle process across regions and business units.

Stakeholder & Vendor Leadership

• Manage tickets and license provisioning
• Manage contract changes with Legal, Finance, Security, and IT; strong negotiation and executive

communication skills.

• Manage chargebacks to the business
• Manage payment processing

Education & Certifications

• Bachelor’s degree in IT, Business, Finance, or related field; certifications such as IAITAM CSAM/CITAM

or equivalent preferred.

Desired Competencies

• Strategic mindset with ability to translate last use date and entitlement data into business outcomes and investment guidance for leadership.
• Change leadership and storytelling to elevate SAM from audit defense to strategic enabler; effective alignment with senior leadership and InfoSec.
• Risk management orientation across compliance, cyber, privacy, and financial domains; proactive control design and monitoring.
• Data-driven decisioning, continuous improvement, and outcome-based KPI management.