Head of Operations | Consumer Tech Full Time

Head of Operations

Location: Bangalore (In-office)

Reporting To: COO

Experience: 6–10 years

About the Company

A fast-growing, venture-backed startup in the consumer commerce space, currently expanding across multiple cities in India. The company is building a strong operations and fulfilment network to support rapid growth and customer experience.

Role Mandate

Own and scale the operational backbone of a high-growth consumer platform. The role is responsible for ensuring seamless fulfilment, inventory accuracy, warehouse efficiency, and last-mile delivery operations across cities.

The ideal candidate will bring strong expertise in operations, logistics, warehouse management, and city-scale execution in fast-paced environments.

Key Responsibilities

1. Operations & SLA Management

• Drive operational excellence and ensure fulfilment timelines are consistently met
• Monitor customer experience and operational turnaround metrics

2. Warehouse Operations

• Manage end-to-end warehouse operations including picking, packing, dispatch, audits, and returns
• Improve warehouse productivity and operational efficiency

3. Inventory Management

• Own inventory accuracy and lifecycle management
• Handle stock movement, shrinkage control, dead stock reduction, and write-offs
• Build strong inventory tracking processes

4. Last-Mile Fulfilment

• Oversee routing, fleet operations, delivery execution, and reverse logistics
• Improve fleet utilisation and delivery turnaround time

5. City Expansion

• Set up and operationalise new city infrastructure from scratch
• Manage warehouse setup, hiring, vendor onboarding, and process implementation

6. Operational Metrics

Track and improve key KPIs such as:

• SLA adherence
• Cost per order
• Inventory turns
• Damage and shrinkage rates
• Warehouse productivity
• Delivery turnaround time

7. SOPs & Process Excellence

• Design and implement scalable SOPs
• Ensure process adherence across frontline teams

Ideal Candidate Profile

• 6+ years of experience in operations within logistics, quick commerce, e-commerce, on-demand delivery, or supply chain-driven businesses
• Strong experience managing warehouse operations and last-mile fulfilment at scale
• Hands-on exposure to inventory management and operational cost optimisation
• Experience managing frontline teams including warehouse staff, delivery executives, and external partners
• Strong operational rigor with a data-driven approach to problem solving
• Comfortable working in high-growth startup environments

Preferred Background

• Experience handling high-value or fragile inventory categories such as electronics, appliances, lifestyle, or premium consumer products will be an added advantage

What’s Offered

• Opportunity to work closely with senior leadership and founders
• High ownership role with strong business impact
• Competitive compensation along with ESOPs