What To Expect
At Diversified, we’re on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you’ll dive headfirst into big, complex, and rewarding projects that push the boundaries of what’s possible. Plus, you’ll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
Job Summary
The Service Desk Agent – Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs to be dispatched to the site.
Roles And Responsibilities
management.
Complexity
Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients.
Decision Making Authority
Accountable for identifying issues that need to be escalated to Tier 2, Management, or another internal party who can resolve.
Job Qualifications
Education/Certifications
Required Knowledge, Experience And Skills
Desired Knowledge, Experience And Skills
To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
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