IT Systems Manager Full Time NEW

Job Description:

Role Summary

We are hiring an IT Systems Manager based in India who will own and operate our internal IT systems across the US and India. This role supports US executives, US call center operations, and India based admin and back-office teams.
The core requirement is deep, hands-on experience with Microsoft 365 environments and real-world migration experience, such as Google Workspace to Microsoft 365. Migration experience is required because it proves system level ownership, planning, and execution.

Core Responsibilities

Microsoft 365 Ownership

• Own Microsoft 365 tenant end to end
• Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD
• User provisioning, licensing, security groups, role-based access
• MFA, conditional access, security and compliance policies
• Device management using Intune or equivalent

System Migrations

• Lead migrations such as Google Workspace to Microsoft 365
• Migrate email, shared drives, permissions, calendars
• Plan and execute migrations with minimal downtime
• Validate access and data integrity post migration
• Document final system state and processes

Global IT Operations

• Support US executives and teams remotely
• Support India based admin and operations teams on site
• Maintain uptime for call center and operations floor systems
• Troubleshoot hardware, software, and access issues
• Coordinate with internet providers, vendors, and SaaS tools

Security and Access Control

• Enforce companywide security standards
• Manage onboarding and offboarding
• Monitor and mitigate security risks
• Maintain audit ready access controls

Process and Documentation

• Build SOPs for IT onboarding, access requests, and incident response
• Standardize systems across US and India
• Reduce dependency on individual knowledge
• Support company scaling without chaos

Required Experience

You must have hands on ownership experience, not just ticket handling.

• 5 plus years in IT systems or IT operations roles
• Strong Microsoft 365 administration experience
• Proven experience with Google Workspace to Microsoft 365 migration
• Experience supporting 100 plus users
• Experience supporting US based businesses from India
• Experience in call center or operations heavy environments is a strong plus

Required Skills

• Microsoft 365 admin, Exchange Online, Azure AD
• Intune or endpoint management tools
• Windows and Mac systems
• Networking fundamentals
• Security best practices
• Strong troubleshooting skills

Pay: ₹1,000,000.00 – ₹1,500,000.00 per year

Benefits:

• Provident Fund

Work Location: In person