Telecom Order management| Bangalore Full Time NEW

Experience – 2 to 6 Years

Qualifications: Any Graduate

Job Title: Telecom order management

Location: Bangalore

Shift: EMEA

Designation-Analyst/Senior Analyst

Cabs-Yes, both sides, chargeable provided in some restricted km range.

Roles & Responsibilities

• Review quoting and contracting data provided by internal sales team, inclusive of products.
• Engage with vendors and customer to negotiate the rates and propose alternative rate cards.
• Acts as SME to Quotation Process, supporting with guidance on BAU activities.
• Create install, move/add/alter, amendments quote for existing and new logo Customers.
• Utilize the Workflow Management tool to review and process all assigned cases and tasks.
• Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premisys, etc.
• Interface with sales and Customers to secure pricing/quote/order approval
• Progress cases through quoting, contracting, and order submission process.
• Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as required)
• Meet/exceed quoting, contracting, and order submission SLAs.
• Interact with all lines of business as required to complete a quoting/ordering task efficiently.
• Engage and escalate with internal vendor management, IT, and other supplier organizations, when required, to ensure timely progression of quote and order submission.

Skill-set

• General knowledge and understanding of Telecommunications, and Networking Technologies,
• SFDC, Quoting, Ordering and Workflow Management systems & processes knowledge.
• Must have the ability to deliver written and verbal messages with customers and sales.
• Requires critical thinking in the decision-making process.
• Overall technical aptitude and forward thinking
• Must be English literate and know the business level fluency in the local language.
• Strong customer service focus with drive to deliver a world-class customer experience.
• Clear confident communicator with strong written and verbal presentation skills
• Ability to work on own initiative with minimal supervision and as part of a wider project/team.
• Perform well under pressure to meet deadlines.
• High attention to detail, data accuracy and quality of input
• Problem management skills and strong analytical skills
• Generally, requires a BS/BE/B. Tech degree and/or a minimum of 2-8 years’ experience with networks (voice and data), and customer service experience.

If interested, please shar your resume at preeti.pandey@hcltech.com along with below details

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