Desktop Support Engineer (L1.5) – IN Full Time

Join Excis – a global IT support leader operating across 190+ countries with 6,000+ engineers and 200+ enterprise clients worldwide.

At Excis, we believe in innovation, collaboration, and creating a supportive, growth-oriented environment where people thrive. If you’re passionate about IT support and enjoy solving technical challenges while delivering excellent customer service, we’d love to hear from you.

Position: Onsite IT Support Engineer L2 / On-Call Desktop Engineer

Location: Navi,Mumbai India

Shift Requirement: Flexible, including early morning shifts starting as early as 3:00 AM IST

Requirements

What You Will Do:

• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in Centre support, including quick fixes and device swaps
• Support boutique IT environments and workplace applications
• Troubleshoot desktops, laptops, printers, docking stations, and peripheral devices
• Hands-on support for POS systems, barcode scanners, and payment peripherals
• Perform meeting room and AV support (Teams, Zoom, and vendor equipment)
• Provide Microsoft Office 365 support including Outlook, Teams, Excel, mailbox and profile configuration
• Perform Windows OS installation, reimaging, deployment, and user data migration
• Support PC refresh activities including staging, testing, replacement, decommissioning, and asset tracking
• Maintain CMDB and asset management updates
• Coordinate with Level 2 and Level 3 teams for escalations and issue resolution
• Support LAN/WAN basics and server room equipment as hands-and-eyes support
• Manage printer and MFP support including vendor coordination
• Log and track incidents and service requests in ITSM tools while ensuring SLA compliance
• Conduct end-user training and new user induction sessions
• Promote automation and remote resolution initiatives to improve operational efficiency
• Manage local IT stock and support project activities

Required Skills And Experience

• 2–4 years of experience in Desktop Support or IT Support roles
• Strong troubleshooting and customer-facing support skills
• Experience supporting VIP users and multiple environments
• Strong knowledge of Windows 10/11 deployment, configuration, and troubleshooting
• Hands-on experience with Microsoft Office 365 support
• Knowledge of Active Directory and basic networking concepts
• Experience with desktop and laptop imaging tools such as SCCM, MDT, or USB-based deployment
• Understanding of ITSM tools, HAM processes, and ITIL practices
• Ability to prioritize tasks and work independently in an on-call support environment
• Good communication skills in English and local language

Educational Qualification: Bachelor’s Degree (Technical discipline preferred)

Benefits

Why Join Excis:

At Excis, your work directly impacts user satisfaction and business success. We offer competitive compensation, continuous learning and career growth, exposure to global enterprise environments, a collaborative and people-first culture, and the opportunity to work with cutting-edge technologies.

Ready to grow your IT career with a global leader? Apply now and become part of Excis India.