Helpdesk Support Full Time

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Helpdesk Support /1Post

Minimum Qualification And Experience

• Science Graduate/BCA or equivalent.
• Minimum 3 years of experience in Information Technology and Minimum 2 years of experience in Help Desk and NMS.
• Should have worked on Networking/Infra related projects.
• Flexible to work in 24×7 Shifts
• Good understanding of SWAN network & elements and understanding ownership & responsibilities of SI, department and customer in the context of the project
• Flexible to work in 24×7 Roster
• Must have ITIL V4 Certified.

Job Description

• To provide first level of support on telephone response to the customer and register the problem in helpdesk within SLA timeline.
• Liaising with the all the technical representative for timely resolution of registered issues
• Report the customer issues, provide the first level of support, if not resolved then assign the problem to available technical resource.
• Follow-up for resolution of problems and record the updates.
• Tracking the updates from the concerned technical resource for resolution of the issues and update the same.
• Follow up with end users for feedback after resolution.
• SLA monitoring and reporting on daily basis

Max. Age as on 01.01.2026 :55 years

Monthly Remuneration: Rs.22,546

Applications in the prescribed format alongwith supporting documents can also be sent offline through Post addressed to “CGM (DT) Room No. 305, Telecommunications Consultants India Ltd., TCIL Bhawan, Greater Kailash –I, New Delhi – 110048”.

The last date of submission of Application is 29.05.2026 (29th May 2026).

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