Relationship Manager – MFI North Full Time

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties And Responsibilities

•  Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
•  Ensure execution of the defined activity plan for customer visits by the team during the day
•  Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
•  Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
•  Track and facilitate disbursements as planned for the day and month
•  Ensure 100% compliance of all business policies and SOPs for the branch
•  Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
•  Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
•  Ensuring critical parameters like lead to login are executed as per matrix .
•  Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
•  Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

•  Employee Attrition
•  Portfolio quality and monitoring, manage portfolio as per defined targets
•  Compliance on all business parameters, zero audit findings for the branch

Required Qualifications And Experience

•  Qualifications:

Graduation

•  Work Experience:

4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager