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Full job description
Position – IT Infrastructure & Systems Administrator
Location: Maheshwaram, Hyderabad
Employment type – FULL-TIME
Position Reports to – CEO
“If everything seems under control, you are not going fast enough!”
At Cygni Energy, our people are our greatest asset and biggest differentiator. They are passionate about results, and also believe in having a lot of fun along the way. Come and Join Us.
Our Business: Incubated at the “Incubation cell” of IIT Madras, Cygni has emerged as India’s leading storage technology company with established cutting-edge expertise in EV and Energy Storage. Focused on building alternative energy storage solutions for EVs 2W and 3W. Solving challenges of traditional Li-Ion batteries for mass adoption of EVs across automotive platforms. Cygni is a thought leader in the Energy Storage and EV batteries.
At Cygni, we are rethinking energy with game changing battery technologies. Each battery application have different needs and require different solutions. We believe our Energy Storage systems will be a key part of the future of electric grid. Cygni Energy, headquartered at Hyderabad, India, is a New Age Energy Generation, Storage, and Processing Technology Solutions Enterprise. It has the choicest of corporate and government clients, all delighted with offerings and services. Reach out to us for Electric Vehicles (2 Wheelers and 3 Wheelers) Smart BMS controlled Batteries and Rooftop Solar Hybrid Solutions (DC/AC).
This Role: The IT Infrastructure & Systems Administrator will be responsible for managing and strengthening the organization’s IT infrastructure, digital systems, ERP/MES ecosystem, cybersecurity framework, manufacturing system uptime, and shop-floor digitization initiatives across the organization. The role will play a critical function in enabling production continuity, manufacturing data visibility, ERP discipline, automation support, and secure digital operations.
The most successful employees at CYGNI are results-driven and able to continuously adapt to an ever-changing environment. They not only work well in our environment but also have the drive to succeed when they are on their own. A strong focus on fairness and honesty with a humble attitude is what defines our top performers. Is that you? Currently, CYGNI seeks your application for for earliest joining.
Location: Maheshwaram, Hyderabad (TS)
Responsibilities:
- Manage and support ERP/MES systems, manufacturing applications, shop-floor digitization initiatives, and production dashboard/reporting systems to ensure smooth business and manufacturing operations.
- Ensure cybersecurity, endpoint protection, ransomware preparedness, VPN/remote access security, data protection practices, and IT security awareness across the organization.
- Ensure uptime, reliability, backup recovery readiness, disaster recovery preparedness, and continuity of production-critical IT infrastructure and systems including backup internet redundancy.
- Coordinate with internal stakeholders and external vendors for ERP/MES support, IT procurement, vendor SLA management, software licensing compliance, and technical issue resolution.
- Manage and maintain the organization’s overall IT infrastructure including desktops, laptops, servers, storage systems, networking devices, CCTV systems, biometric systems, communication platforms, and other IT peripherals ensuring operational reliability and business continuity.
- Ensure proper installation, configuration, troubleshooting, maintenance, and lifecycle management of operating systems, business applications, manufacturing systems, IT assets, and user access controls across the organization.
- Monitor and maintain LAN/WAN/Wi-Fi networks, switches, routers, firewalls, VPN infrastructure, internet connectivity, remote access systems, and related IT services to ensure uninterrupted operations.
- Provide timely technical support and resolution for hardware, software, ERP/MES, network, email, VPN, and connectivity-related issues while ensuring closure of IT tickets within defined timelines.
- Support employee onboarding and separation activities from IT perspective including email/domain administration, system allocation & recovery, access control management, collaboration tools, and user authorization management.
- Manage data backup, recovery readiness, server maintenance, storage systems, shared drives, and accessibility of business-critical information.
- Maintain accurate inventory, documentation, and lifecycle management of IT assets, software licenses, AMCs, warranty records, network diagrams, backup logs, user access records, and compliance-related documentation.
- Coordinate procurement, servicing, repair, replacement, and vendor management activities related to IT infrastructure, software licensing, AMC support, hosting services, and technical solutions while ensuring SLA compliance and cost optimization.
- Ensure uptime and smooth functioning of official websites, domains, hosting platforms, internal communication systems, and collaboration tools.
- Support IT compliance requirements, audit preparedness, cybersecurity awareness initiatives, and implementation of IT governance practices across the organization.
- Submit periodic IT performance reports, system status updates, incident reports, risk assessments, and critical escalation reports to management.
- Demonstrate strong ownership, urgency, responsiveness, and ability to support time-critical production and business operations in a fast-paced manufacturing environment.
Competencies:
- Windows OS & basic Linux administration
- Networking concepts (LAN/WAN/Wi-Fi)
- Firewall & router configuration
- Microsoft Office 365 / Google Workspace
- Email & domain management
- CCTV and biometric systems
- Hardware troubleshooting
- Data backup and recovery
- Antivirus and endpoint security
Education & Experience:
- Should have minimum 5-6 years of experience in in IT Administration, System Administration, or Network Administration.
- Experience in manufacturing industry will be preferred.
- B.Tech / BE / Diploma in Computer Science, IT, Electronics, MCA, BCA, or related discipline is required.
Skills:
- Good troubleshooting and analytical ability
- Vendor management capability
- Strong documentation discipline
- Ability to handle multiple priorities independently
- Good communication and coordination skills
- Ownership & accountability
- Problem-solving approach
- Confidentiality and integrity
- Service orientation
- Process discipline
- Coordination and teamwork
Key Performance Indicators (KPIs)
- IT Ticket Closure Turnaround Time (TAT)
- Mean Time to Resolution (MTTR)
- System & Network Uptime %
- ERP/MES Uptime %
- Asset Audit Accuracy %
- Backup Recovery Readiness
- Cybersecurity Compliance Status
- Production-Critical Incident Response Time
- Vendor SLA Compliance