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Job Title: Desktop Support Engineer
Location: Gurugram, Haryana
Budget: 25K to 28K
Job Type: Full-time
working Days: 6days
Experience: 1.6 years
Job Summary:
We are seeking a skilled and self-motivated Desktop Support Engineer to join our IT team. The ideal candidate will have hands-on experience in managing Outlook and Office 365 environments, handling hardware and basic network troubleshooting, and working confidently with both remote and on-site users. The candidate should be well-versed in ticketing tools, service level agreements (SLAs), incident resolution, and service requests.
Key Responsibilities:
- Support for Outlook, Office 365, Windows desktops
- Hardware and basic network troubleshooting
- Handle Tickets, SLAs, incidents, and service requests
- Perform remote and on-site technical support
- Conduct root cause analysis and resolve escalations
- Manage desktop patching and updates
- Handle domain joins and apply group policies
Requirements:
- 1.6+ years in IT support roles
- Strong knowledge of Office 365, Windows
- Hands on experience with ticketing tools
- Excellent troubleshooting and communication skills
Contact Details-
Suman Sharma
hrdhelpdesk1@raspl.com