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At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.
– Application Packaging Support (Senior Associate)
Job Title
Senior Associate
Experience
- 6+ Years
- We are seeking a highly skilled Application Packaging SME responsible for packaging, testing, deployment, and lifecycle management of enterprise applications across Windows environments. The role focuses on delivering reliable, standardized, and secure application packages while supporting L2/L3 escalations and ensuring seamless end-user experience.
Key Responsibilities
- Lead Tier 2/3 escalations for application packaging, deployment, and installation failures;
- Design, create, and maintain application packages using tools such as SCCM, Intune, AdminStudio, and InstallShield;
- Perform application repackaging (MSI, MSIX, App
- V) and customization based on enterprise standards;
- Conduct application compatibility testing across OS versions and environments;
- Manage application deployment via SCCM/Intune, including collections, policies, and scheduling;
- Troubleshoot application installation, dependency, and configuration issues;
- Ensure application security compliance including patching, vulnerability remediation, and least privilege execution;
- Maintain packaging standards, naming conventions, and documentation;
- Collaborate with infrastructure, security, and endpoint teams for deployment readiness;
- Support patch management and application lifecycle updates;
- Develop automation scripts (PowerShell) for packaging and deployment tasks;
- Create and maintain technical documentation, SOPs, and knowledge base articles;
- Mentor junior team members and support continuous improvement initiatives.
Technical Responsibilities
- Minimum 6 years of experience in application packaging and deployment;
- Strong expertise in SCCM (MECM), Microsoft Intune, and endpoint management;
- Hands-on experience with MSI/MSIX packaging, App
- V virtualization;
- Strong scripting skills in PowerShell;
- Experience with AdminStudio, InstallShield or equivalent packaging tools;
- Knowledge of Windows OS internals, registry, file system, and services;
- Understanding of application dependencies and compatibility testing;
- Experience with patching, updates, and software distribution;
- Strong troubleshooting and root cause analysis skills;
Professional Experience
- End-to-end incident and problem management with RCA;
- On-call support for critical application deployment issues;
- Continuous improvement of packaging and deployment processes;
- Strong ITIL process adherence;
Education Qualification
Bachelor’s degree in Computer Science or related field; relevant certifications preferred.
Additional Information
Strong communication skills; ability to work in shifts; willingness to work in on-site support environments.