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Job Requirements Job Description Job Title – Corporate Salary Relationship Manager
Place of work – Mumbai
Business Unit – Retail Banking
Function – Branch Banking
Job Purpose:
The role entails deepening corporate salary accounts with a focus on quality of accounts. The role bearer has a responsibility to identify prospective customers and convert them into real business opportunities. The role would be responsible for acquiring corporate clients to enable acquisition of corporate salary accounts by sales managers and sales officers.
Roles & Responsibilities:
Deepen existing portfolio to ensure customer stickiness
Ensure accurate and timely maintenance desired amounts in acquired accounts and update salary
Periodically plan review of the under-performing customers and draw an action plan for improvement
Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities
Ensure effective Customer Relationship Management for efficient servicing and best in-class service
Drive corporate engagement activities to acquire and engage corporate clients
Gather latest Market intelligence and track and benchmark against best practices in competitor banks
Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Manage a team Relationship officers, taking responsibility of their development and attrition
Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives
Managerial & Leadership Responsibilities:
Attract and retain best-in-class talent for key roles in their reporting structure
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support
Educational Qualifications:
Graduate – Any
Post Graduate – Finance (MBA preferred)
Experience:
11+ years of relevant branch banking experience