Area Service Executive Full Time

Company Description

Gizmore is a forward-thinking brand bringing innovation to wearable, lifestyle, and audio technology. Focused on empowering individuals who embrace life to the fullest, Gizmore creates cutting-edge gadgets to enhance daily experiences. With a commitment to quality and innovation, the company stands at the forefront of modern tech solutions in India.

Role Description

We are looking for an experienced Area Service Executive to manage after-sales service operations for Home Appliances and Speaker Division. The candidate will be responsible for handling service team, customer support, service centers, complaint management, and overall service performance in the assigned area.

Job Description

Support & Manage after-sales service operations in assigned territory.

Handle service engineers, technicians, and authorized service centers.

Ensure timely complaint closure and customer satisfaction.

Monitor pending complaints, repeat issues, and service quality.

Coordinate with spare parts, logistics, and technical support teams.

Conduct regular service center visits and performance audits.

Maintain service TAT and productivity targets.

Prepare daily, weekly, and monthly service reports.

Train and guide service teams on technical and process updates.

Support warranty, installation, and repair activities.

Ensure proper implementation of company service SOPs and policies.

Desired Candidate Profile

Experience in Home Appliances and Speaker/Audio products is preferred.

Strong team handling and field operation management skills.

Good communication and problem-solving ability.

Basic computer knowledge including Excel, Email, and CRM.

Qualification

Diploma / Graduate

This is a Beginner to Mid level role. Maximum 4-5 years’ experience in after-sales service operations is required.

Interested candidates may share their resumes at – swati@gizmore.in