Helpdesk Executive (Mall) Full Time

Position

Receptionist / Helpdesk Executive

Location

Vivira Mall, OMR, Navalur.

Reporting To

Mall Administration / Vice President

Job Summary

We are looking for a professional and customer-friendly Helpdesk Executive to manage customer interactions at the mall helpdesk. The candidate will assist visitors, handle inquiries, coordinate announcements, and provide excellent customer service to ensure a smooth shopping experience.

Key Responsibilities

• Welcome and assist mall visitors in a professional manner.
• Provide information regarding stores, offers, events, and mall facilities.
• Handle customer queries, complaints, and feedback efficiently.
• Coordinate with security, housekeeping, and maintenance teams for customer support.
• Maintain visitor records, lost & found register, and complaint logs.
• Assist during mall events, promotions, and weekend activities.
• Answer phone calls and direct inquiries appropriately.
• Ensure helpdesk area is clean and presentable at all times.
• Support mall management in day-to-day administrative activities.

Requirements

• Any Graduate / Diploma holder.
• Experience in Reception, Front Office, Customer Service, or Helpdesk role.
• Good communication skills in English and Tamil
• Pleasant personality with customer handling skills.
• Basic computer knowledge (MS Office, Email handling).
• Ability to work in shifts, weekends, and holidays.

Preferred Skills

• Strong interpersonal and communication skills.
• Problem-solving attitude.
• Professional appearance and positive behavior.
• Ability to handle customer complaints calmly.

Salary

As per industry standards and experience.

Working Hours

Shift-based working schedule.

Immediate Joining

Preferred.

Pay: ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance

Work Location: In person