Support Specialist 1 Full Time

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

Job description for Product Support Specialist I

Department: Support Services

Reports to: Manager, Support Services

About ModMed

At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical-practice success and improves patient outcomes.

We don’t just build software; we build tools that save time, innovate boldly, and create customer delight. If you are looking to align your passion with a greater purpose and want to “think big, have fun, and do good,” you’ve found your home.

About The Role

As a Product Support Specialist I, you are the face of ModMed and a critical advocate for our clients. You will play a vital role in ensuring smooth, efficient resolution of client issues while acting as a trusted advisor and first point of contact.

This isn’t just about answering tickets—it’s about bringing clarity to complex queries, collaborating across teams, and advocating for continuous improvement in the client experience. This is an exciting opportunity for someone who thrives in a fast-paced, tech-savvy environment and is passionate about solving problems and delivering excellence.

What You’ll Do

• Omni-Channel Support : Serve as the frontline of support, responding to client inquiries via phone, email, and chat with a “client-first” mindset.
• Problem Solving & Analysis : Troubleshoot and resolve software-related issues by leveraging deep product knowledge and analytical thinking to perform root cause analysis.
• Ownership & Documentation : Accurately identify and document issues; maintain ownership of client problems through resolution or proper escalation of complex cases.
• Cross-Functional Collaboration : Work timely and effectively with internal teams to drive solutions and ensure no client is left behind.
• Professional Communication : Maintain high standards of professionalism and empathy in every interaction, aligning with our value of creating customer delight.
• Operational Excellence : Proactively suggest improvements to Standard Operating Procedures (SOPs) to enhance both client satisfaction and team efficiency.
• Continuous Learning : Stay up to date on product updates, workflows, and industry best practices to deliver informed, high-quality support.

What We’re Looking For

• Education: Bachelor’s degree required.
• Experience: 1–2 years of proven experience in a client-facing technical support or customer service role.
• Technical Savvy: * Strong troubleshooting skills with the ability to think analytically under pressure.
• Familiarity with Apple platforms (Mac, iPhone, iPad) and iOS.
• Working knowledge of support tools such as Zendesk, Jira, Salesforce, or equivalent ticketing systems.
• Proficiency in Google Workspace (Docs, Sheets, Gmail).
• Communication: Outstanding interpersonal, written, and verbal communication skills. You can explain complex concepts in a way that is easy to understand.
• Bonus Points: Prior experience in a medical practice or working with Electronic Medical Record (EMR) systems is highly desirable.

Leading ModMed Competencies

To be successful in this role, you should embody these core competencies:

• Customer Focus: You build strong, positive relationships and deliver customer-centric solutions.
• Communication: You understand audience needs and express ideas clearly to build trust and ensure understanding.
• Agility: You embrace change as a growth opportunity and adapt quickly to new challenges in our fast-moving environment.
• Accountability: You hold yourself to high standards and take pride in delivering successful outcomes for our doctors and their patients.

Why Join ModMed?

At ModMed, we believe in aligning passion with purpose. You will be part of a culture that celebrates differences, creates a sense of belonging, and encourages you to make things happen. We work hard to improve healthcare, but we also remember to have fun along the way.

ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We Do Not

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .

ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.