Associate – Order Management Full Time

Role Title: Associate – Order Management

Location: HQ, Malleshwaram, Bangalore

Key Activities include:

1) Demo Activation & Account Setup

• Activate demo accounts in the system upon receipt of completed demo request forms from salespersons or channel partners for ECG, Echo, and TCC products.
• Map customer workflows and configure service types in the system based on the requirements specified in the customer agreement.
• Manage product activation/coordination through the admin panel using email-based inputs.
• Remain available on WhatsApp groups for real-time demo activation requests – field teams wait at customer sites and expect immediate action.

2) Documentation Verification & Billing

• Verify all customer documents – agreements, GST numbers, identity proofs, contact details, and signatures – for accuracy and completeness before processing.
• Coordination with the Finance team over Jira.
• Screen all onboarding requests against prior customer payment history; flag accounts with unresolved outstanding dues before proceeding.

3) Inventory Requests & Order Processing

• Coordinate with the inventory team for all channel partner asset requirements and coordinate with the Inventory team to ensure machines are dispatched on time.
• Verify dealer purchase orders and check for outstanding dues before processing machinery requests.
• Process post-revenue account changes – name updates, ownership transfers, and service modifications – as routed by the Account Management team.

4) Cross-functional Coordination

• Coordinate simultaneously across Sales, Finance, Inventory, and Account Management on multiple open requests.
• Coordination with field teams on activation status, documentation gaps, and timelines.
• Contribute to process improvement and documentation standardisation initiatives as the function evolves.
• Take ownership of assigned tasks and grow into senior responsibilities over time.

Requirements:

• Bachelor’s degree in Commerce (B.Com.) or Business Administration (BBA); fresher candidates are encouraged to apply.
• 0 – 2 years of experience in operations, back-office functions, or related roles.
• Prior exposure to healthcare, insurance processing, or document-intensive operations is an advantage.
• Working knowledge of Google Sheets, Gmail, and online forms; familiarity with JIRA is a plus.
• High attention to detail with the ability to catch errors at the documentation stage before they cause downstream issues.
• Strong multitasking ability – this role handles several concurrent requests across teams, often under time pressure.
• High ethical standards and ability to handle confidential customer and financial information with integrity.
• Reliable and responsive; the role requires availability beyond standard hours to support field activations and international coverage.

Package: As per industry standards and candidate profile.

Why Join Us?

• You will be connected to every commercial team at Tricog – Sales, Finance, Account Management, Inventory, and Product – giving you unmatched cross-functional visibility from day one.
• Real accountability from the start: your actions directly determine whether a customer account is activated and revenue is recognised on time.
• Work at the centre of a health technology company making cardiac diagnostics faster and more accessible across India, the Philippines, and Malaysia.
• A team culture that values ownership, responsiveness, and learning.