Specialist – Forwarding Operations – Global Service Centre Full Time

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what’s possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

Freight forwarding GSC operator is the face of DP World to the CSO (Customer Service Operations).

He/she is responsible for the accurate and timely movement of Ocean Freight to and from specific

locations within the service standards agreed with the Customer and as per instructions provided by CSO.

This also includes vendor communication and shipment related internal communication between

DPWL stakeholders.

Designation: Specialist – Forwarding Operations – Global Service Centre

Base Location: Ghansoli, Navi Mumbai

Reporting to: Assistant Manager/Manager – GSC Freight Forwarding Operations

Key Role Responsibilities

• Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Air).
• Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time.
• Work closely with Airlines operators, carriers, NVOCC’s, terminals to ensure timely tracking of the shipments.
• Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status.
• Handle branch office inquiries & concerns related to shipping and delivery issues.
• Prepare and maintain necessary import/export documents, customs filing details.
• Ensure customs compliances and customer requirements are maintained at all stages.
• Assess and mitigate risks in the transportation process, such as delays, penalties.
• Track n Trace of the shipments for accurate and timely updations of all milestones.
• Work closely with various internal departments within GSC to ensure seamless collaboration.
• Accurate and timely updations of the internal system and follow up if any information missing.
• Confirm delivery and empty container return and complete relevant activities.
• Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers.
• Maintain records as per norms to ensure accurate data tracking.
• Ensure compliance with region specific KPI’s are met for every handled shipment.

Skills & Competencies

• Should have prior experience in managing shipment files in Freight forwarding.
• 4 -5 years ’ direct experience in Freight Forwarding, logistics industry handling end-to-end shipments.
• Demonstrated ability to multi-task and perform well in a fast-paced environment,
• Knowledge of customs filing procedures
• Well verse with all shipping related Export and Import Documentation and invoicing.
• Familiar with logistics or freight forwarding applications.
• Problem solving, decision-making ability, excellent communication skills.
• Well verse with MS office tools.
• Ability to work independently and team with a proactive mindset.

Education & Qualifications

• Bachelor’s degree in any discipline

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.