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Key Responsibilities
- Respond promptly to customer queries via phone, email, or chat.
- Provide step-by-step technical assistance and maintain proper documentation.
- Troubleshoot and resolve software and connectivity issues.
- Monitor system performance and ensure uptime for critical applications.
- Manage and troubleshoot SMPP Gateway connections for messaging platforms.
- Handle backend operations for RCS campaigns and monitor their efficiency.
- Assist sales and marketing teams with product-related technical queries.
- Manage WhatsApp API integration and client-related issues.
- Prepare performance reports and recommend technical improvements.
About Company: We are one of India’s fastest-growing messaging solution providers, empowering 17+ lakh businesses to connect better and grow smarter. With 150+ new customers joining us every day, we are redefining communication with services like SMS, WhatsApp marketing, IVR, OBD, geo-fencing, call center, ERP, and financial BPO. Backed by a passionate team of 50+ experts in Chandigarh tricity and a strong nationwide partner network, we deliver customized, reliable, and future-ready solutions that drive real business impact.