Customer Support Executive Full Time

Job Title: Customer Support Executive Work From Home (US Voice Process / Travel & Healthcare) Night Shift

Job Type: Work from Home only Night Shift

Job Description:

We are looking for skilled and experienced Customer Support Executives to join our team for US Voice Process projects. The role involves handling customer interactions for healthcare claims and travel ticketing support.

Key Responsibilities:

·        Handle inbound/outbound calls for US-based customers

·        Assist with healthcare claims processing and related queries

·        Manage travel bookings, cancellations, and modifications using Sabre tool

·        Provide accurate and timely resolutions while maintaining high customer satisfaction

·        Maintain proper documentation of customer interactions

Requirements:

·        Excellent English communication skills (spoken & written)

·        Prior experience in same field Voice Process

·        Experience working with healthcare companies, specifically in claims processing

·        Hands-on experience with Sabre (Saber) tool for ticket booking (for travel project)

·        Ability to work in night shifts (US time zones)

Technical Requirements (Work From Home):

·        Laptop with Windows 11

·        Minimum 16GB RAM

·        Additional monitor for efficient multitasking

·        Stable internet connection with LAN Cable must

Shift

·        Night Shift (US Time Zone)

Work Mode:

·        Remote / Work From Home

Preferred Candidate Profile:

·        Strong problem-solving skills

·        Ability to handle pressure and meet deadlines

·        Good typing and multitasking abilities