Account Receivables – Associate 2 Full Time

At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management.

Those in accounting at PwC will focus on managing financial records, analysing data, and assisting in compliance with accounting standards. You will play a crucial role in providing accurate financial information and insights to support decision-making.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.
• The Account Receivables team (AR) is part of Financial Operations and provides support to client engagements from across the US firm, structured by line of service. The services provided by the team includes both:
• Cash application – Reviewing payments received and apply them to invoices or GLs as per remittance information received, payment research, client account research, or information received from the US engagement teams.
• Unallocated Cash GL Reconciliation – Maintenance of the unallocated cash GL to review the items and reduce the balance.
• Refunds and Bank Returns – Processing refunds and bank returns through the bank portal to return cash to client payers, related to overpayments, payments sent in error or other reasons.
• Foreign AR – Acting as Inter-territory Contact (ITC) between PwC US and other PwC offices.

The Foreign AR team, part of the AR team, provides essential support to client engagement teams across the firm, by reconciling Foreign AR accounts, ensuring open invoices are paid in time by following up with foreign offices, and applying the payments received to Foreign AR invoices.

You’ll be a confident communicator and tenacious in your approach. You’ll employ the most effective and efficient means of communication with foreign offices and US engagement teams, embracing new technology and smarter ways of working to deliver optimal value to our business stakeholders.

An enthusiastic and aspiring individual, you’ll enjoy working as part of a team whilst building relationships with ITCs around the world and US engagement teams. A confident communicator, you’ll know how to actively listen, interpret situations and use your influencing skills to help you achieve optimal results.

Experience and awareness of other operational finance functions such as cash management / allocation, invoices mailing, statement of account review and dispute resolution among other tasks.

Core Responsibilities

Apply cash received from foreign offices to invoices open in the account as per the remittance information received and follow up with foreign offices if the remittance information is not received.

Generate and send statements of account monthly, analyse the responses received from the foreign offices for each of the items included in the statement, and take the appropriate action, which includes following up on aged invoices, resolving rejections, and communicating disputes to the US engagement teams until they are resolved.

Monitor and respond emails received with questions/queries from either foreign offices or US engagement teams.

Mailing invoices to foreign offices, excluding those with errors, communicating those cases with the US engagement teams so they are corrected before being mailed accordingly.

Work with your team to achieve set targets and KPI’s

Processing of ServiceNow tickets, where several kinds of questions/queries are received, but mainly to process Withholding Tax (WHT) Certificates clearings on invoices with an open balance related to this WHT.

Working with the Foreign AP team when applicable.

Complete all necessary risk and compliance training and ensure strict adherence to the firm’s risk and quality standards

Contribute to various project work streams and initiatives

Assume responsibility for your ongoing development – proactively identify opportunities and draw on available learning resources

Engage in coaching with your Team Leaders and / or Career Coach to enhance your personal and professional development

Experience Required And Desirable Skills

Experience within a collections / credit control or wider AR role

Able to demonstrate understanding and application of best practice collections principles and their wider impacts within the contract to cash (C2C) value chain

Skilled influencer and negotiator – able to apply this collaboratively with clients and internal stakeholders to gain best possible outcome for the firm

Excellent communication skills both verbal and written – attention to detail is a must

Strong literacy and numeracy skills

Positive and professional “can do” attitude

Self-motivated with the ability to work well in a team environment

Strong interpersonal skills with ability to build relationships

Agile with change, demonstrating flexible approach and resilience

Tenacious – will persevere to achieve results for self and team

Knowledge of other key finance functions such as cash allocation, cash & banking, AP (Accounts Payable)

Experience of working within the professional services sector

Understanding of Data Protection (GDPR) & Anti Money Laundering regulations