IT Helpdesk Support Engineer – L1 Support Full Time NEW

Job Summary

We are seeking an experienced IT Helpdesk Support Engineer (L1) to provide technical support through a ticketing system in a fully remote work environment. The ideal candidate should have 2–3 years of experience handling IT support tickets and troubleshooting end-user issues related to Microsoft 365, SharePoint, Windows, macOS, printers, networking, and firewall-related concerns.

Key Responsibilities

Provide Level 1 IT support exclusively through the organization’s ticketing system.
Troubleshoot and resolve user issues related to:
Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
SharePoint Online
Windows 10/11 and macOS
Printers and scanning devices
User account and access issues
Basic networking and VPN connectivity
Firewall-related user connectivity issues

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Total Experience
Relevant IT Helpdesk Experience
Current Salary
Log, update, track, and close support tickets within defined SLA timelines.
Perform basic user administration tasks and software support.
Escalate unresolved or complex issues to Level 2/Level 3 teams.
Maintain accurate documentation of troubleshooting steps and resolutions.
Ensure timely communication and updates through ticket comments.

Required Skills

2–3 years of experience in IT Helpdesk or Technical Support.
Hands-on experience with:
Microsoft 365 Administration & Support
SharePoint Online
Windows and macOS troubleshooting
Printers and peripheral support
Ticketing systems (ServiceNow, Jira, Zendesk, Freshservice, etc.)
Basic networking concepts (DNS, DHCP, VPN, TCP/IP)
Basic firewall troubleshooting
Strong written communication skills.
Ability to manage multiple tickets and meet SLA requirements.
Self-motivated and comfortable working independently in a remote environment.

Pay: ₹17,000.00 – ₹19,000.00 per month

Work Location: Remote