Customer Relationship Manager Full Time

About the Role:

We are looking for a results-driven Customer Relationship Manager to join our growing manufacturing operations. In this mid-level role, you will serve as the critical link between our production capabilities and our client base — ensuring long-term customer satisfaction, retention, and revenue growth. If you thrive in a fast-paced industrial environment and have a passion for building lasting client partnerships, we want to hear from you.

Key Responsibilities:

• Build, manage, and nurture long-term relationships with key accounts, distributors, and B2B clients across manufacturing verticals.
• Act as the primary point of contact for client inquiries, escalations, order updates, and after-sales support.
• Collaborate closely with production, supply chain, and quality assurance teams to ensure timely and accurate order fulfillment.
• Identify upselling and cross-selling opportunities within the existing client portfolio.
• Prepare and present regular reports on customer engagement, retention rates, and pipeline activity to senior management.
• Resolve customer complaints with professionalism and within defined SLAs.
• Coordinate with the sales team to onboard new clients and ensure a seamless handoff process.
• Maintain accurate and up-to-date records of all customer interactions and contracts.

Required Qualifications:

• Able to Work from Office, we are located at Sec 4, IMT Manesar.
• Bachelor’s degree in Business Management, or a related field.
• 2+ years of experience in customer relationship management, account management, or a client-facing role — preferably within a manufacturing or industrial environment.
• Strong understanding of manufacturing processes, supply chain dynamics, and B2B sales cycles.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with proficiency in MS Excel, dashboards, and reporting tools.
• Ability to manage multiple accounts and priorities simultaneously under pressure

How to Apply:

Fill out the below google form. Or, email us @ info@erauto.com

Apply: https://forms.gle/PpnMfBFmjU7T1m9f6