Product Support Engineer (Manufacturing) Full Time NEW

Job description

HIRING FOR A CLIENT – A globally recognized manufacturer of high-performance electrical components

NOTE – This position is not for IT people. Only talent from Manufacturing background apply.

Position Summary

We are seeking a dynamic and hands-on Product Support Engineer with experience in the electronics domain, who can effectively support the company’s growing after-sales service needs across India. The role requires field service, dealer support, technical troubleshooting, installation guidance, the ability to interface with OEM customers and service partners and proactive customer engagement to ensure optimal product performance and satisfaction.

Key Responsibilities

• Attend to customer complaints, analyze issues, and ensure resolution within committed timelines.
• Provide installation support, troubleshooting, and onsite repair services for alternators, DC motors, controllers, and related components.
• Handle both electrical and electronics-based service tasks.
• Design and suggest improvements in power electronic components and control systems (preferred).
• Build and maintain a strong network of service dealers and partners across assigned regions.
• Train dealers, OEM customers, and internal teams on proper usage, troubleshooting, and maintenance.
• Provide customer service reports, maintain service records, and update documentation (product/service manuals, part catalogues, SOPs).
• Coordinate with sales and product teams for continuous product improvement based on customer feedback.
• Report repeat complaints, key issues, and customer concerns to management.
• Maintain tools, equipment, and uphold ISO 9001:2015 service quality standards.
• Travel pan-India (as instructed) for on-site support, audits, or installations.

Industry

• Industrial Manufacturing

Employment Type

Full-time