Client Delivery & Operations Manager Full Time NEW

📣 We’re Hiring — Client Delivery & Operations Manager

Content Vista is a B2B growth marketing agency. We engineer growth systems that compound — and we need someone to make sure every single deliverable we promise our clients actually lands on time.

This is not a content, creative, or strategy role. You won’t be writing, designing, editing videos, or running ads.

You will own the operating system behind client delivery — planners, dashboards, deadlines, task ownership, team coordination, and follow-ups across all accounts.

Strategy decides what needs to happen. You make sure it actually happens.

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⚙️ What You’ll Be Responsible For

• Maintain client planner sheets and backend dashboards across all accounts — updated daily

• Convert approved plans into clear work items with owners, deadlines, and statuses

• Coordinate across marketing executives, designers, video editors, social media managers, content writers, paid media team, and interns

• Assign work in consultation with the Head of Marketing Strategy and functional leads

• Follow up proactively — before deadlines are missed, not after

• Monitor team utilization and flag overloaded, blocked, or underutilized resources early

• Maintain clean handoffs between teams and continuously improve SOPs and trackers

• Identify at-risk client accounts early and escalate bottlenecks before they become client-facing issues

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✅ What We’re Looking For

• 2–6 years in project coordination, delivery management, agency traffic management, account operations, workflow coordination, or PMO-style roles

• Highly organized with strong follow-up habits — you close open loops

• Comfortable with spreadsheets, dashboards, trackers, and workflow tools

• Calm and composed under pressure

• Mature, direct communicator — not shy about chasing people for updates

• Strong ownership mindset — you don’t wait to be told

• Able to create structure and clarity in fast-moving, messy environments

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📊 How Success Is Measured

• On-time delivery % across client accounts

• Monthly roadmap completion rate

• Reduction in missed deadlines

• Planner and dashboard accuracy

• Speed of bottleneck resolution

• Team utilization visibility

• Low founder follow-up requirement

• Minimal client escalations due to delivery gaps

• Clarity of daily and weekly delivery status