Assistant Manager – Network Operations & Support Full Time NEW

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Project Management, Vendor Management and customer interface. Delivery must be within Time, cost and quality. Strong communication, Ability to manage people, partners and team,
• Knowledge of project life-cycle, Relationship building, Decision making,
• Customer handling. Ability to use advanced project management tools.
• Ensuring projects meet quality standards, adhering to specifications, and conducting inspections.
• Adherence to monthly targets, relevant regulations, safety standards, EHS Complaince and industry best practices.
• Experience of Airtel Works, FF1, Project management, Google earth, Letpton tools

Minimum Qualifications & Experience

• Graduation with 4-7 years of relevant experience

Other Knowledge & Skills

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and Create and maintain infrastructure necessary for the growth and upkeep of field and delivery to drive network efficiency and availability.
• Experience with project management methodologies and relevant tools. Manage new enhancements/issue resolution.
• Governace of partners Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Responsible for monitoring project progress and identifying and mitigating risks and issues that may arise during the project lifecycle, ensuring that all project documentation, including plans, specifications, and change orders, are properly maintained and communicated to all stakeholders.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Ensuring customer satisfaction through effective communication, proactive problem-solving, and delivering high-quality results
• The role may be an individual contributor or may lead a small team.