Endpoint Solutions Supervisor – IT End User Services Full Time NEW

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

R01131121 Endpoint Solutions Supervisor – IT End User Services (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in This Role

The Endpoint Solutions Supervisor is a hands-on technology and people leader for Solventum’s India-based endpoint solutions team. This role partners with the EUC Leader and tower leads to shape strategy, guide execution, and improve end-user experience, while leading the Bangalore-based team across delivery and development.

Key Responsibilities

• Partner with EUC leadership and tower leads to define strategy, priorities, and technical direction across endpoint hardware, mobile/RF, print, and client virtualization.
• Shape endpoint technology direction, including hardware OEMs, mobile/carrier strategy, and virtualization platforms (Citrix, Windows 365, AVD).
• Collaborate with Security, Procurement, Applications, SMEs, and MSP partners to align plans and deliver integrated solutions.
• Lead initiatives to modernize, optimize, and cost-manage endpoint services.
• Coordinate with Endpoint Delivery to ensure hardware standards, configurations, and images transition smoothly into operations.
• Act as incident leader for major events, driving response, communication, root cause analysis, and corrective actions.
• Drive continuous improvement through automation, AI, standards, documentation, and service metrics.
• Maintain hands-on technical credibility through design input and troubleshooting.
• Represent EUC delivery in governance forums, architecture discussions, and vendor engagements.
• Own operational standards (hardware catalog, mobile device list, print standards) with stakeholders.
• Lead the Bangalore-based team across hiring, onboarding, performance management, coaching, and career development.
• Mature Agile delivery practices, including prioritization and capacity management.
• Build a high-performing, engaged team culture focused on retention and outcomes.
• Champion measurable improvements in end-user experience, reliability, and business value.

Minimum Qualifications

Your Skills and Expertise

• Bachelor’s degree (or equivalent experience).
• 7+ years of experience in endpoint hardware, mobile/RF, print, HAM, virtualization, or related IT disciplines.
• Hands-on expertise in at least one major endpoint domain.
• 2+ years of people leadership experience.

Preferred Qualifications

• Experience with OEMs (HP, Dell, Apple, Lenovo) and global carrier/vendor management.
• Experience with DaaS and alternative procurement models.
• Experience with hardware lab testing, certification, and benchmarking.
• Proven ability to lead complex, multi-team programs (PMP/Scrum a plus).
• Experience partnering with senior leadership on strategy and technical direction.
• Experience leading globally distributed teams and working across time zones.
• Experience in MSP/FTE hybrid delivery models.
• Track record of talent development, engagement, and retention.
• Strong communication skills.
• Customer-first / end-user experience mindset.
• Experience in regulated environments (SOX, FDA, HIPAA).

Work location: Bangalore (Hybrid)

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