Head of Global Engineering_ Delivery Full Time NEW

Job Title: Head of Global Delivery – Engineering

Job Location: Hyderabad, India (On-site/Hybrid)

Education preference (B. Tech, M. Tech): Engineering/computer science background preferred

Seeking a highly experienced Executive Leader (20+ Years) to head our Global Delivery Organization (GDO). In this role, you will lead a large-scale, distributed workforce across India and the US, delivering engineering and operational excellence to a portfolio of strategic accounts in Capital Markets, Insurance, Retail and Mortgage.

You will be the primary delivery face for our US-based clients, bridging the gap between onshore strategy and offshore execution. You will drive the strategy for scaling our delivery centers, integrating AI-driven productivity across the organization, and ensuring seamless collaboration between onshore (US) and offshore (India) teams who have handled about 500+ people.

Key Responsibilities:

1. Global Portfolio Leadership

• Multi-Account Delivery: Take full accountability for delivery excellence across the entire GDO portfolio. Ensure 100% adherence to SLAs, quality standards, and innovation goals across multiple enterprise accounts simultaneously.
• Global Team Management: Lead a hierarchy of Delivery Directors, Project Managers, and Architects across multiple geographies. Mentorship and development of the next layer of leadership is critical.
• US Resource Management: Directly coordinate with US-based onshore resources, ensuring a unified “One Team” culture. Bridge the gap between time zones to provide seamless 24/7 delivery capabilities.

2. Client Front-Ending & Strategic Growth

• Executive Partner: Act as the primary delivery counterpart for US-based Client Executives. You must be capable of leading Steering Committee meetings, QBRs, and crisis management calls with US clients confidently.
• Pre-Sales & Solutioning: Partner with US Sales and Vertical Heads to win new logos. Lead the technical response for RFPs, provide effort estimations, and design “Global Delivery Models” that balance cost (offshore) with proximity (onshore).
• Transition Leadership: Oversee large-scale service transitions. Ensure the successful intake of new accounts from competitors or internal client teams with zero disruption.

3. AI Transformation & Innovation

• AI-First Delivery: Champion the deployment of GenAI and Co-Pilot tools across the organization. Your goal is to increase code velocity, automate L1/L2 support, and reduce operational overhead by 20-30%.
• IP Creation: Capture the ” Institutionalize best practices and convert successful project frameworks into reusable Intellectual Property (IP) and case studies to fuel future sales.

4. Operational Excellence & Talent Strategy

• Resource Optimization: Manage utilization, pyramid structures, and bench strength to ensure operational efficiency.
• Talent Retention: Execute innovative retention strategies for high-demand skills (AI, Data Engineering, Cloud). Reduce attrition in critical accounts and build a “Future-Ready” skills matrix.

Required Qualifications

• Experience: 20+ years of experience in the IT Services industry, with at least 8-10 years in a Senior Delivery Leadership role managing large-scale global teams.
• US Market Expertise: Extensive experience front-ending US clients and managing onshore US teams. You must be culturally fluent in US business norms and executive communication.
• AI Leadership: Demonstrated success in operationalizing AI to drive productivity. You don’t just talk about AI; you have implemented it to improve speed or quality in an engineering context.
• Domain Expertise: Deep experience in Capital Markets, Insurance, Retail and Mortgage, with a strong grasp of compliance, security, and regulatory requirements (SOC2, VRM).
• Technical Depth: Strong background in Software Engineering (Cloud, Microservices, Data). Ability to validate architectures and challenge technical estimates from your team.
• Experience managing complex “Managed Services” contracts with strict SLA penalties.

Certifications: AWS Solution Architect, PMP and other relevant specializations