Client Support Representative Full Time NEW

About Us
Based in London with strong ties to India, cab9 is a rapidly growing organisation that transforms highly motivated talent into high-performing teams worldwide.
At cab9, innovation is at the heart of what we do. New ideas quickly become outstanding products, services, and customer experiences. We thrive in a fast-paced environment where ambition meets opportunity. Bring your passion and expertise to cab9, and there’s no limit to what you can achieve.

Who You’ll Work With
At cab9, we foster a collaborative and inclusive culture where innovation, continuous improvement, and teamwork are at the heart of everything we do. We believe that diverse perspectives drive better outcomes, creating an environment where every team member feels valued, supported, and empowered to bring their authentic self to work.

Our people are passionate about delivering exceptional service, embracing accountability, and working together to solve challenges and create opportunities. As a Client Support Representative, you’ll join a dynamic team of forward-thinking professionals, where strong communication skills, a proactive mindset, and a commitment to building meaningful client relationships are highly valued.

Position: Client Support Representative

Key Responsibilities

● Respond to client enquiries via email, phone calls, and support tickets in a professional and timely manner.

● Deliver exceptional customer service while maintaining a positive and solution-oriented approach.

● Communicate confidently with UK-based clients, ensuring clarity and professionalism at all times.

● Investigate client issues, identify root causes, and provide accurate resolutions.

● Learn and understand company products, services, and processes quickly.

● Accurately document client interactions and maintain detailed records.

● Collaborate with internal teams to resolve customer concerns and escalate issues when necessary.

● Follow established support procedures and service standards.

● Continuously develop product knowledge and stay updated on system enhancements.

Required Skills & Qualifications

Essential

● Excellent written English with strong grammar, spelling, and email-writing skills.

● Strong verbal communication skills with a clear and professional telephone manner.

● Ability to communicate effectively with UK-based clients.

● Quick learner with the ability to absorb and retain new information efficiently.

● Strong attention to detail and problem-solving abilities.

● Positive attitude and willingness to take ownership of customer issues.

Preferred

● Previous experience in customer support, helpdesk, client services, or a similar role.

● Experience using CRM, ticketing, or support management systems.

● At least one year in Technical Support.

Working Hours

● Full-time position, Permanent

● Monday to Friday

● Rotational shift between 12:00 PM and 9:00 PM (IST)

● Candidates must be comfortable working hours aligned with UK business operations.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 – ₹1,000,000.00 per month

Benefits:

• Health insurance
• Work from home

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person