Branch Manager Freight Full Time NEW

This is a German MNC freight forwarding and logistics company with strong global presence in air freight, sea freight, customs clearance, and supply chain solutions

Branch Manager – Gurgaon & Pune

CTC – 25 to 30 LPA

Total Exp – 12+ Years in Freight Forwarding – Ocean – Export/Import

• Strategic Business Development
• Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines
• Continuously analyse competitor activities and local industry trends and attend local industry-related functions
• Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management
• Positively contribute towards global company initiatives, support implementation and lead required change management initiatives

• Management of staff
• Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures
• Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making
• Inform staff appropriately and transparently regarding branch and company strategy and policy
• Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy
• Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR
• Support staff to maintain a healthy work-life-balance
• Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR
• Take disciplinary actions in consultation with HR
• Promote cross-functional cooperation and information flow with other business units
• Ensure operational excellence of the branch and customer retention
• Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes
• Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer
• Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement
• Identify weaknesses and implement measures for process improvements
• Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction