Corporate Travel Operation Full Time NEW

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Job Roles Responsibilities
Key Responsibilities

• Recommend and implement innovative business strategies and identify efficiencies to elevate travel operations, enhancing the overall traveler experience.
• Provide insight into corporate travel industry best practices and make recommendations to create operational efficiencies.
• Proactively engage with key stakeholders and business divisions with analysis and recommendations to influence traveler behavior and drive cost savings and technology adoption.
• Collaborate and partner closely with category managers and technology manager on business requirements and unique regional/local needs to optimize travel program offerings.
• Partner with key functional groups to align business needs and requirements and enable efficiencies in the travel process.
• Support day-to-day operations by troubleshooting issues, identifying transactional efficiencies and ensuring alignment with commercial strategies.
• Ensure required operational and controls processes are followed across the designated geography.
• Responsible for implementation of new agreements / initiatives / products, program administration, agency stewardship and customer support.
• Oversee MSP performance, project delivery, and service delivery within provider´s scope.
• Ad hoc: provide operational insights and service delivery expectations for bid evaluations. Actively participate in bid evaluations and reviews.

Job Requirements

• Bi-lingual (local language and English)
• Bachelor degree and above
• Strong understanding of the global business travel industry, including working knowledge of business travel service delivery, technology, and processes.
• 5 years travel operations experience desired, awareness of global travel landscape.
• Proven ability to work cross-functionally in a global, multicultural environment to drive global travel program success
• Strong quantitative, analytical and problem solving skills.
• Detail oriented with strong organizational skills to deal with multiple, shifting priorities in a fast-paced environment.
• Able to simplify complex concepts into layman’s terms for greater stakeholder understanding.
• Critical thinker – able to propose solutions which challenge the status quo and identify root cause of service issues and employ sustainable solutions.
• Proactive, self-starter with a high level of initiative and ability to own projects from initial inquiry to completion.
• Strong customer service focus with demonstrated leadership skills and ability to interact with all levels of management.
• Building strong vendor relationships and managing third parties effectively, while holding them accountable for their deliverables.

Preferred Knowledge / Skills / Abilities

• Excellent oral and written communication skills.
• Makes sound decisions while considering and managing risks.
• Effective negotiation, advocacy and influencing.
• Project planning and execution.

Excellent interpersonal skills

Job Group Capability

Human Resources

Job Group

HR Business Solutions

Job Role Description

The Workforce Enablement – Advisor Advanced oversees and supports WFE process operations to meet business objectives, collaborating closely with internal teams and external partners. Ensures process compliance with regulations and company guidelines / policies

Job Role Responsibilities

• Analyze data to provide insights, trends and recommendations for process improvements and user experience enhancement
• Develop key metrics and monitor process performance report on key metric to track improvements and identify further opportunities
• Oversee the maintenance and upgrades of WFE process related systems
• Manage complex tasks
• Research and evaluate emerging trends and technologies within the field, proposing innovative solutions to drive continuous improvement
• Lead medium-complexity projects support complex project execution
• Provide training and support to team members on new processes and best practices

Functional Skills

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

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