Patient Coordinator Full Time

We’re Hiring: Patient Coordinator

At Plexus, we believe that the patient journey begins long before the first consultation. We are looking for a Patient Coordinator who can be the bridge between enquiry and care—guiding families with clarity, empathy, and confidence.

Key Responsibilities:

• Respond to patient enquiries received through website, calls, and social media platforms

• Provide accurate and detailed information about treatment programs, services, and processes

• Understand patient needs and guide them toward the most suitable care pathway

• Coordinate appointments and ensure a smooth onboarding experience

• Maintain timely follow-ups with prospective patients and caregivers

• Work closely with clinical and administrative teams for seamless communication

• Maintain records of enquiries, conversions, and patient interactions

• Build trust with patients and families through empathetic communication

What We’re Looking For:

• Excellent communication and interpersonal skills

• Ability to simplify medical/treatment information for patients and caregivers

• Strong organizational and follow-up skills

• Prior experience in healthcare coordination/customer care is a plus

• A compassionate, patient-first mindset

If you’re someone who can turn confusion into clarity and enquiries into meaningful care journeys, we’d love to hear from you.

Apply now or share with someone who would be a great fit! Send your resume to careers@plexusnc.com