Lead BSS Operations Engineer (Order Management / Billing | Java Microservices) Full Time

Overview

We are looking for a highly technical, hands-on Lead Engineer to take ownership of mission-critical order management and billing platforms within a large-scale, distributed environment.

This role sits at the intersection of backend engineering, production operations, and system design, requiring someone who can both resolve complex live issues and drive long-term improvements to platform reliability, scalability, and performance.

You will act as the technical authority for high-impact incidents while partnering closely with engineering, product, and infrastructure teams to enhance system architecture and operational excellence.

Key Responsibilities

1. Incident & Problem Management

• Lead the resolution of critical, multi-system production incidents across complex distributed systems
• Own the full incident lifecycle, including triage, stakeholder communication, mitigation, and post-incident review
• Perform deep-dive root cause analysis (RCA) across APIs, microservices, databases, and system integrations
• Translate recurring issues into actionable improvements for engineering and product teams

2. Platform Reliability & Continuous Improvement

• Identify system bottlenecks and drive initiatives to improve stability, scalability, and performance
• Design and implement monitoring and observability solutions (APM, logging, alerting)
• Lead efforts to reduce manual operational work through automation and tooling
• Partner with engineering teams to influence system design, architecture, and technical roadmap

3. Technical Leadership

• Act as the subject matter expert for order-to-activation (O2A) workflows and billing systems
• Mentor engineers across L1/L2 support and development teams, raising overall technical standards
• Define operational metrics (KPIs/SLAs) and ensure consistent service quality
• Maintain high-quality documentation, runbooks, and knowledge-sharing practices

4. Cross-Functional Collaboration

• Work closely with product, engineering, and infrastructure teams to improve system performance
• Represent operations in architectural discussions and technical decision-making
• Ensure alignment between production realities and future platform development

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5+ years of hands-on experience with Java-based backend systems (microservices architecture)
• 5+ years of experience in order management, billing, or transaction-heavy platforms
• Strong expertise in SQL and NoSQL databases (e.g., Couchbase or similar)
• Experience with containerized and cloud-native environments (Docker, Kubernetes)
• Familiarity with CI/CD and DevOps tooling (e.g., Jenkins, Ansible)
• Proven ability to troubleshoot and resolve complex production issues in distributed systems
• Strong communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders

Preferred Experience

• Experience working with large-scale customer-facing platforms or high-throughput systems
• Background in telecom, fintech, or other transaction-heavy industries
• Familiarity with IT service management frameworks (e.g., ServiceNow, Jira)
• Experience leading technical initiatives or managing small teams
• Strong focus on automation, observability, and operational excellence