Resort Property Manager Full Time NEW

This is a rare opportunity to take over and run an established, beautiful 10-room boutique resort in Quepem — set in the lush, unhurried green heart of South Goa, surrounded by forested hills, paddy fields, and spice country, yet within easy reach of the South Goa coastline and away from the crowds of the northern beaches. You step into a property that is already operating, with the autonomy to make it your own.

The real upside is what comes next. There is a significant expansion opportunity to scale the resort from 10 rooms to 20–25+ keys, and to build out a full wellness programme — spa, treatments, and retreat offerings — that becomes a core part of the experience and a major new revenue stream. You will report directly to the founders, with the autonomy and visibility to shape both the day-to-day operation and the growth of the property from the ground up.

The Role

This is a rare role for a hospitality professional who is ready to step away from the pace of city life and into something more meaningful. Quepem and the surrounding hinterland of South Goa offer clean air, lush green hills, spice plantations and rivers, a relaxed Goan way of life, and a quality of life that is genuinely difficult to find anywhere else in India — at a fraction of the cost of any metro, and far from the crowds of the northern beaches. If you have been building your career in a busy city environment and have started wondering what comes next — this is worth a serious conversation.

As Property Manager, you own this resort. You will have full responsibility for both the P&L and day-to-day operations, reporting directly to the founders. This is not a supervisory or caretaker role — you are the single point of accountability for the property’s financial performance, its service standards, and its team. You will have real autonomy and real visibility, and your decisions will directly shape the guest experience, the culture of the team, and the commercial success of the resort.

Key Responsibilities

Resort Operations

• Own and run the full day-to-day operation of the resort, ensuring consistently high standards of service, cleanliness, wellness, and guest experience.
• Act as the primary point of escalation for operational issues, staff concerns, and guest feedback.
• Maintain and continuously improve SOPs across housekeeping, food & beverage, front office, and maintenance.
• Manage vendor relationships, procurement, and inventory to ensure cost efficiency without compromising quality.

Team Leadership

• Lead, develop, and retain a close-knit on-site team, with an emphasis on warmth, service, and pride in the property.
• Foster a culture of accountability, warmth, and pride — values central to the NURALL identity.
• Conduct regular team briefings, performance reviews, and training initiatives.
• Recruit and onboard new staff in line with growth requirements, with an emphasis on local hiring.

Commercial Performance

• Own the full P&L for the resort — revenue, costs, and profitability — reporting performance directly to the founders.
• Work with the founders on pricing strategy, occupancy optimisation, and seasonal planning.
• Identify opportunities to grow ancillary revenue streams (wellness and spa, experiences, F&B, events).
• Partner with the founders to drive the next phase of growth: scaling the resort from 10 to 20–25+ keys and building out a full wellness programme as a core offering and revenue stream.

Wellness & Guest Experience

• Curate and deliver a calm, restorative guest journey true to the resort’s wellness positioning, from arrival to checkout.
• Oversee the wellness and spa offering, ensuring treatments, programming, and standards are consistently excellent.
• Actively manage online reputation and guest reviews, turning feedback into repeat stays and referrals.

Sustainability & Community

• Champion sustainable, eco-conscious practices across the resort, consistent with its wellness and nature-led character.
• Build and maintain productive relationships with local suppliers, the wider Quepem and South Goa community, and relevant local authorities.

What We Are Looking For

Essential

• Minimum 4–5 years of experience as a property manager, resort manager, hotel manager, or equivalent leadership role in hospitality. A strong background as a senior restaurant manager or F&B operations leader will also be considered.
• A track record of running tight, guest-focused operations with a small but high-performing team.
• Proven ability to own a P&L, control costs, and drive revenue and occupancy in a hospitality setting — this role carries full P&L and operational accountability.
• Natural leadership presence: someone the team looks to, trusts, and is motivated by.
• Strong English communication skills (spoken and written); working proficiency in Konkani, Hindi, and/or Marathi is a significant advantage for local vendor and team relations.
• Practical, hands-on approach — in a boutique operation, the Property Manager leads from the front.

Strongly Preferred

• Experience in wellness, spa, eco-resort, boutique, or lifestyle hospitality concepts.
• Familiarity with OTA management, revenue/occupancy optimisation, and direct-booking channels.
• Familiarity with Goa or the broader region, or a genuine interest in its values — sustainability, slower pace of living, and community.