Property Manager (Customer Relationship Manager) Full Time NEW

Manager – Customer Relations (Property Management)

Roles and Responsibilities:

· Managing the team of supervisors to deliver on ground delivery.

· Managing customer relations with clients.

· Building a network of third party contractors for work in the properties.

· Addressing maintenance issue raised by tenant and owners.

· Scheduling Property Inspections and preparing reports on the property at various point in time.

· Maintain and update databases of daily activities as per company standards.

· Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, co-ordination with owner and tenant throughout the tenure etc.

KPIs for this role:

· Service Request score.

· House inspection work score.

· Paid rent payment bill score.

· Owner app download score.

· Tenant app download score.

· App Engagement /Document upload.

· Google rating score.

· Move in / Move out Inspection score.

Skills Required:

· Excellent communication skills written and verbal.

· Problem solving skills.

· CRM Skills.

· Strong co-ordination skills.

· MS Office, E-mail and digital skills.

Educational Qualification & Work Experience:

· A graduate from any discipline is preferred.

· Experience in admin/facility management/contractor related work preferred.

· Min 1-year total work experience in any field is mandatory.

· Min 1-year Customer relationship experience is mandatory.

· Real estate experience preferred.

Positions to hire at location

· Bangalore

Compensation:

· CTC – range 3.5LPA – 5LPA (exceptions considered for good candidates)

· Incentives based on performance