IT&D Senior Manager, E-commerce Full Time NEW

Home to the world’s best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you’ll be a force for good, whether you’re championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you’ll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you’re willing to bring your ideas to the table, you’ll get the support and investment to make them happen.

Your potential will never be wasted. You’ll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you’ll keep learning exciting new approaches.

About The Role

The IT&D Sr. Manager – E-commerce will serve as a strategic partner across Commercial, Sales, Marketing, IT&D, and Digital Commerce teams to accelerate ecommerce growth through data, analytics, and technology enablement. This role is responsible for leading omnichannel analytics initiatives, driving adoption of ecommerce technologies, and transforming complex digital commerce data into actionable business insights that improve performance across retailers, marketplaces, and direct-to-consumer channels. This role will proactively identify value-based and strategically driven opportunities and risks to enable our ultimate objective of delivering insights which create value and drive the business forward – whilst ensuring synergy, cost effectiveness and appropriate levels of data governance and adoption.

The ideal candidate combines strong business acumen with analytical expertise to deliver scalable ecommerce technology solutions that support growth, digital shelf optimization, retail media effectiveness, customer engagement, and commercial decision-making.

Your responsibilities

Strategy, Insights & Business Impact

• Drive Omnichannel Growth: Define and execute the analytics strategy across major digital commerce channels (Amazon, Walmart, Target, etc.), translating shopper, media, and digital shelf data into actionable growth opportunities.
• Enable Data-Driven Decisions: Partner with cross-functional leaders (Sales, Marketing, RGM, Media) to build robust KPI frameworks, measurement standards, and automated reporting solutions.
• Champion Commerce Modernization: Lead the organization’s digital transformation by integrating retail media, sales, and digital shelf data into a unified, AI-enabled analytics ecosystem that elevates organizational data literacy.

Agile Technology Delivery

• Own the Technology Roadmap: Lead the end-to-end lifecycle of scalable ecommerce technologies, from translating complex business requirements into technical user stories to managing sprint backlogs.
• Deliver Value at Scale: Collaborate with global IT&D, engineering, and capability teams to deploy high-quality e-commerce capabilities on time and within budget.
• Maximize Adoption & ROI: Drive the continuous improvement and active adoption of e-commerce platforms across markets through feedback loops, training, and change management initiatives.

Data Governance & Stakeholder Collaboration

• Ensure Data Excellence: Establish and enforce strict data quality, compliance, and governance standards in alignment with enterprise architecture principles.
• Build Scalable Data Foundations: Partner with data engineering to optimize data flows, streamline integration processes, and establish standardized data models.
• Collaborate in a Matrix Environment: Act as a trusted advisor, bridging the gap between technical teams and local/regional business stakeholders to align priorities and clear project roadblocks.
• Manage Stakeholder Alignment: Influence and unite diverse, multi-market stakeholders, communicating complex insights clearly to both technical and non-technical audiences.

The experience we’re looking for

Experience managing analytics products, business requirements, and cross-functional project delivery in agile environments.

• Strong analytical and problem-solving skills with the ability to synthesize large datasets into meaningful business insights.
• Excellent communication and stakeholder management capabilities.
• Familiarity with data visualization and analytics tools such as Power BI, Tableau, SQL, Databricks, Azure, Google Analytics, or similar platforms is preferred.
• Proven experience with business/digital and technical requirements analysis, elicitation, modelling, verification and methodology development
• Understanding of Data Engineering and BI technologies to work effectively and cooperatively with the product development teams
• Strong track record of contributing to projects and achieving results
• Experience in managing indirect report/s and working in a team oriented, collaborative environment

Critical experience for role (approx. 3):

• 10-12+ years of experience in ecommerce analytics, digital commerce, business analytics, sales analytics, or related commercial analytics roles.
• Strong understanding of ecommerce business models, omnichannel commerce, retail media, and digital shelf analytics.
• Experience working with ecommerce and syndicated data sources such as Amazon Vendor/Seller Central, Walmart Luminate, retailer POS data, NielsenIQ, Circana/IRI, Profitero, Pacvue, or similar platforms.

Preferred experience for role:

• FMCG / Consumer Goods experience preferred

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.