Operation Senior Analyst Full Time NEW

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

We are looking for a data-driven and impact-oriented Operations Senior Analyst to join our Cross Supply Operations team. Our mission is to build a high-quality, efficient, and sustainable marketplace by improving driver engagement, productivity, and cross-category participation.

In this role, you will work closely with Operations, Product, and Data teams to design and optimize driver-side initiatives. You will play a critical role in identifying operational gaps, forming business hypotheses, running experiments, and scaling successful solutions.

In this role, you’ll be…

• Lead deep-dive analyses on driver behavior, supply allocation, earnings structure, cross-category switching, and incentive effectiveness
• Design, execute, and evaluate A/B tests to optimize driver incentives, peak strategies, and engagement mechanisms
• Act as a focal point for cross-functional projects related to driver-side growth and efficiency
• Communicate insights clearly and influence decision-making across teams

We’re eager to be in touch because you have…

• Bringing 2 – 3 years of professional experience in operations, growth, business operations, or other data-driven roles;
• Highly analytical and able to make data-driven decisions, with proficiency in SQL and Excel/Google Sheets;
• Capable of managing multiple priorities, working autonomously, and thriving in a fast-changing environment;
• Strong in cross-functional collaboration, with proven experience working with PMs, operations, and technical teams;
• An excellent communicator with strong presentation skills and stakeholder management ability;
• Fluent in English.

You’ll love working at DiDi because…

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).