Cloud Engineer Intern Full Time NEW

Host360 is a leading cloud service provider dedicated to delivering innovative cloud infrastructure and managed services to enterprise clients worldwide. Our mission is to empower organizations by providing reliable, scalable, and secure cloud solutions that drive digital transformation and operational excellence. With a focus on cutting-edge technology and customer-centric approaches, Host360 strives to be a trusted partner in the evolving landscape of cloud computing. Our team comprises experienced professionals committed to fostering a collaborative environment that promotes continuous learning, innovation, and growth.

About The Role

We are seeking a motivated and customer-focused Cloud Support Engineer Intern to join our Cloud Infrastructure & Managed Services team. This role is designed for early-career professionals who are passionate about cloud technologies, infrastructure operations, virtualization, and enterprise IT services. The intern will play a vital role in supporting the daily operations of our cloud platforms, virtualized environments, storage systems, backup solutions, and managed infrastructure services provided to enterprise customers. Working closely with experienced cloud architects and operations engineers, the intern will gain practical experience in monitoring, troubleshooting, incident management, service provisioning, and operational support activities across diverse cloud environments, including public, private, and hybrid clouds.

This internship offers an excellent opportunity to develop hands-on expertise in key areas such as cloud infrastructure, virtualization, operating systems, storage, networking, automation, and customer support within a dynamic Cloud Service Provider environment. The role is ideal for individuals eager to build a career in cloud computing and enterprise IT, providing a foundation for future growth and professional development.

Qualifications

The ideal candidate should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field. Candidates should demonstrate a strong interest in cloud technologies and infrastructure management, along with basic knowledge of operating systems, networking, storage, and virtualization concepts. Prior internship or hands-on experience in cloud support, IT operations, or related areas will be considered an advantage. Strong analytical, communication, and problem-solving skills are essential, along with a high level of motivation to learn and adapt in a fast-paced environment.

Responsibilities

Cloud Operations & Monitoring

• Monitor cloud platforms, virtual infrastructure, storage systems, and managed services to ensure optimal performance and availability.
• Perform first-level troubleshooting of cloud infrastructure incidents and service disruptions.
• Analyze alerts generated by monitoring platforms and take appropriate corrective actions.
• Escalate complex technical issues to senior engineering teams while maintaining ownership of customer communication and coordination.
• Participate in 24×7 operational support activities as per business requirements.

Infrastructure Administration

• Support provisioning, deployment, and lifecycle management of virtual machines, cloud resources, and customer environments.
• Assist in managing compute, storage, networking, backup, and disaster recovery services.
• Support routine maintenance activities, patch management, upgrades, and system health checks.
• Assist with resource allocation, capacity planning, and infrastructure optimization activities.

Customer Support & Service Management

• Respond to customer service requests, incidents, and operational queries within defined SLA commitments.
• Participate in Incident, Problem, Change, and Service Request Management processes.
• Maintain accurate updates within ticketing systems and operational platforms.
• Coordinate with internal technical teams to ensure timely issue resolution and service delivery.

Backup, Storage & Business Continuity

• Support backup and recovery operations across customer environments.
• Assist in monitoring storage systems and ensuring data protection compliance.
• Participate in disaster recovery testing and business continuity activities.
• Support troubleshooting of backup, replication, and storage-related issues.

Documentation & Compliance

• Maintain and create technical documentation, operational procedures, and knowledge base articles.
• Document customer environments, configurations, and support activities.
• Ensure adherence to organizational security, compliance, and operational standards.
• Contribute to process improvement and operational excellence initiatives.

Learning & Development

• Participate in technical training programs and certification initiatives.
• Develop expertise across cloud platforms, virtualization technologies, storage systems, and managed services operations.
• Stay current with emerging cloud technologies and industry best practices.

Benefits

As a Cloud Support Engineer Intern at Host360, you will gain valuable industry experience working alongside seasoned professionals in a cutting-edge environment. The internship provides an opportunity to develop technical skills in cloud infrastructure, virtualization, networking, storage, and customer support. Participants will receive mentorship and training designed to enhance their professional growth. Additionally, successful interns may be considered for full-time employment based on their performance and organizational needs. The internship also offers a stipend of up to 15,000 INR, with higher stipends for candidates with relevant experience or certifications. This role promotes a collaborative and innovative work culture that encourages learning, creativity, and career advancement.

Equal Opportunity

Host360 is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We do not discriminate based on race, gender, age, religion, national origin, disability, sexual orientation, or any other protected characteristic. We believe in providing equal opportunities for