Infrastructure Lead – IT Full Time NEW

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

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Eurofins IT Delivery Center India – Eurofins Scientific

Eurofins – We are Testing for Life

Eurofins – IT division in enabling the business

Job Description

TITLE: Infrastructure Lead – IT

WORKING LOCATION: Bangalore, India

WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week.

SHIFT TIMINGS: 8.00 AM to 5.00 PM OR 12.00 PM to 9.00 PM.

Job Description:

Position Overview

We are seeking an analytical and process-driven professional with experience in IT Service quality, develop KPI dashboards and continuous improvement. The candidate should be well-versed in ITSM processes and ITIL practices, with the ability to analyse performance, identify gaps, prepare executive level Reports and drive process improvements that deliver measurable results.

Key Responsibilities

• Support and drive Quality Assurance and Continual Service Improvement (CSI) initiatives across IT services and business operations
• Govern and improve ITSM processes (Incident, Problem, Change, Service Level Management)
• Define and standardize SLAs / OLAs, ensuring alignment with service delivery objectives
• Track, analyse, and report KPIs, service metrics, and performance dashboards
• Maintain KPI dashboards, SLA reports, service quality scorecards, and operational performance reports to support data-driven decision-making and continual service improvement
• Support governance reviews, performance reviews, and audit activities
• Drive process standardization, documentation, and a culture of continuous improvement

Required Skills & Competencies

• Strong understanding of ITSM frameworks and ITIL-based practices
• Ability to define SLAs / OLAs and service performance measurement frameworks
• Solid knowledge of KPI design, service metrics, and performance benchmarking
• Strong analytical and data interpretation skills to derive actionable insights
• Hands-on experience in BMC Helix reporting and SQL query development
• Expertise in dashboarding and data visualization (Power BI, Excel)
• Effective communication and stakeholder management skills, with the ability to present data-driven insights to varied stakeholders

Qualifications

Engineering Degree in Computer Science/MCA or any other Bachelor’s degree with the relevant experience.