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👋 Hi LinkedIn Network,
I’m excited to share an excellent leadership opportunity with HCLTech for experienced professionals in GCC Marketing Operations 🌟
🚀 Position: Deputy General Manager – Marketing Ops (GCC)
📍 Location: Bangalore
🏢 Industry: Consulting / Technology / Global Capability Centres (GCC)
🧠 Experience: 10–15 Years
💰 Compensation: Up to ₹50 LPA (based on experience & current CTC)
🎓 Education: B.Tech + MBA/PG (Mandatory)
🌟 About HCLTech
HCLTech is a global technology powerhouse delivering next-generation digital, engineering, and technology services to enterprises worldwide. With a presence in 50+ countries, we are known for innovation, customer-centricity, and enabling large-scale digital transformation.
At HCLTech, we foster a culture of trust, continuous learning, diversity, and excellence, making it an ideal workplace for leaders to thrive and grow.
🌟 Role Overview
The Shared Services Manager – Marketing will lead the establishment, governance, and day-to-day management of a centralized marketing operations function. This role is responsible for enabling high-quality, scalable, and efficient marketing execution across global teams. The ideal candidate brings deep expertise in marketing operations, strong process orientation, and proven experience managing service delivery in a shared services environment.
🔑 Key Responsibilities
Marketing Operations Leadership
– Establish, manage, and scale a centralized Marketing Shared Services function.
– Develop operating models, service catalogs, SLAs, and governance mechanisms for marketing delivery.
Execution & Delivery Management
– Oversee end-to-end campaign execution across digital, email, social, and paid channels.
– Manage marketing asset production, versioning, repository governance, and content workflows.
– Ensure consistent, high-quality brand execution across all deliverables.
Process Optimization & Automation
– Design and implement standardized marketing processes that improve efficiency and quality.
– Drive automation initiatives using CRM and MarTech platforms to streamline workflows.
– Continuously evaluate performance metrics and optimize operational throughput.
Collaboration & Stakeholder Management
– Partner closely with cross-functional and client-side marketing teams to align priorities and expectations.
– Act as the point of contact for escalation, service performance, and stakeholder engagement.
– Ensure transparent communication, reporting, and insights to leadership and business teams.
Reporting & Insights
– Oversee data accuracy, reporting frameworks, and dashboards for marketing KPIs.
– Provide monthly and quarterly business reviews on performance, quality, and productivity.
🎓Qualifications & Experience
– 10–15 years of experience in marketing operations, shared services, or global delivery centers.
– Hands-on experience with CRM and MarTech platforms such as Salesforce, Marketo, HubSpot, or similar tools.
– Strong expertise in project management, workflow optimization, and process design.
– Proven ability to collaborate with global stakeholders and manage multi-functional teams.
– Excellent communication, analytical, and problem-solving skills.
🧠Preferred Attributes
– Experience working in a global or matrixed organizational structure.
– Certification in project management (PMP, Agile, Scrum) is a plus.
– Exposure to digital marketing practices, analytics, or content operations.
🎯 What We’re Looking For
✔ Strong experience in Marketing Operations / Shared Services / GCC environments
✔ Hands-on exposure to MarTech ecosystems and campaign execution frameworks
✔ Proven expertise in process optimization, workflow management, and automation
✔ Experience working with global stakeholders and cross-functional teams
✔ Excellent communication, analytical, and problem-solving skills
💡 Why Join Us?
✅ Be part of a fast-growing GCC and Marketing Ops practice
✅ Work with global teams and enterprise clients
✅ Drive high-impact transformation initiatives
✅ Opportunity to build and scale marketing shared services from ground up
📩 If you’re interested or know someone who fits this role, feel free to connect or share your profile and apply the Job. Referrals are highly appreciated!
🔔🔔 Kindly ensure that your experience and profile match at least 80% or above with the Job Description (JD) before applying. Profiles not meeting this criteria may not be considered. 🔔🔔
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Thanks & Regards
HCLTech