Assistant Manager – Solution Engineering – Global Service Centre Full Time NEW

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what’s possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

To design and develop end-to-end supply chain solutions during RFQ and post-award stages, translating business requirements into practical, scalable engineering designs. The role also ensures successful implementation by collaborating with cross-functional teams, supporting operations, and driving continuous improvement across projects.

Designation: Specialist / Assistant Manager – Solution Engineering – Global Service Centre (Individual Contributor)

Base Location: Navi Mumbai

Reporting to: Manager – Solution Engineering

Key Accountabilities

• Support the design of supply chain solutions from large scale down to small scale as part of RFQ process
• Lead or support in the development of concepts for use in formal customer proposals including, but not limited to, process flow diagrams, Headcount calculation, KPIs and facility layouts in complex cases with support of Engineering team
• Work closely with European Solutioning Team as part of the solution development process.
• Lead the presenting of technical solutions to customers through proposals, conference calls and presentations in conjunction with account management.
• Develop RFQ concepts in to fully detailed designs post award as part of the launch process.
• Actively support and when required lead the delivery of the engineering elements of new business launch including the creation of master data, process validation, infrastructure works, onboarding of plant teams and onsite contractor management.
• Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.

JOB CONTEXT

• Act as interface between regional function and all other areas of the business as required
• Ensure engineering function is aligned with operations team and other support functions during RFQ and launch phase.
• Be able to translate high level operational briefs / objectives in to defined solution proposal and progress and deploy into the live operation.
• Contribute to the development and implementation of regional and global initiatives
• Complete new MTM process assessments or update existing processes as required
• Ensure clear and quantifiable data is available to show contribution to business made by individuals and function as a whole
• Act as a “trouble shooter” when required, identify pinch points or problem areas, ensure root cause analysis is completed where appropriate and corrective measures are implemented into operations.
• Able to work independently and under own initiative on any site and ensure the delivery of engineering obligations / requirements as dictated by region engineering management and local plant management
• Support in the training and developing of plant-based engineering teams and embed regional standards within sites.
• Complete root cause analysis where appropriate and identify corrective measures
• Be a SME (subject matter expert) on engineering processes, tools and techniques including MTM, AutoCAD, SketchUp modelling, visualisation & Excel
• Any activity or function as deemed within the scope and capability of the role in the support of engineering function or operations

Qualifications, Experience And Skills

• Minimum 4+ yrs of experience in Designing
• Mandatory to have experience in Automotive industry
• Exposure to headcount modelling and Pricing Structure
• Educated to degree level in a related discipline or have appropriate work experience
• Ability to communicate effectively across all levels
• Ability to empathise and understand client’s viewpoint and requirements and act as their champion within engineering function
• Ability to interpret data and derive solid conclusions from analysis.
• Highly developed computer skills, including Microsoft Excel (Pivot tables and familiarity with common formulas), Word, Visio or equivalent, and Project Management software are required.
• Proficient in using AutoCAD to design functional workings of solutions in 3D and 2D formats.
• Project management and operational experience.
• Change management skills.

Skills

• Strong communication skills – You are an exceptional listener. You communicate clearly. You write exceptionally well, and you speak eloquently. You can explain just about anything to anyone.
• You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.
• Detail oriented – You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch.
• Strong collaborator – You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.
• Results oriented – You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.
• Confidentiality – You always consider and protect the confidentiality of company data.
• Flexibility to travel – You are ready to travel for implementation if a need arises to any of our operational facilities around the globe.
• Languages – You speak and write fluent English – additional languages are a bonus, in particular German, Dutch and French.

COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal: You will work within Solution Engineering

You will work alongside Engineers

You will communicate and partner with ….BDM, PMO, Procurement, Operations, HR, QEHS

External: You will develop good relationships with ……Suppliers and Customers

You will represent DP World in …..a professional capacity

FRAMEWORKS, BOUNDARIES AND DECISION-MAKING AUTHORITY

• Any changes too standards will need to be agreed by functional lead or team managers as delegated by functional lead.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.