Associate – ECT Full Time NEW

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24×7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Responsibilities

Job Title: Employee Care Team Associate – HR Shared Services

Shift Timings: 05:30 PM – 02:30 AM IST. Willingness to work from office and stretch when business requires

Role Brief

This is a role of an HRSS ECT Associate who will primarily be responsible for our Employee Care Contact Center Team supporting our US & Canada employees.

Job Description

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Provide exceptional customer service to all our employees and internal stakeholders who call in, promptly addressing inquiries and resolving issues related to Benefits, Payroll & other category of requests
• Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization
• Stay up-to-date with company policies, procedures, and legal requirements and always ensure compliance
• Meet process SLAs/ metrics, productivity and quality targets within the established timelines
• Raise process related issues/ concerns on time with process excellence and team lead
• Provide support in other HR Shared Services areas, such as benefits administration, employee data management, and employee record keeping, as needed

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience)
• Minimum of 2-3 years of experience in HR Administration
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast paced environment
• Excellent attention to detail and accuracy in data entry and record keeping
• Strong communication skills, both written and verbal, with the ability to communicate effectively with employees at all levels of the organization
• Ability to handle confidential information with discretion and professionalism
• Proficient in MS Office (Word, Excel, PowerPoint) and experience with HRIS or other HR systems
• Customer service-oriented mindset with a proactive and positive approach to problem solving
• Ability to work independently as well as collaboratively within an international team environment
• Self-managed with little supervision
• Highly self-motivated and detail-oriented