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Key Responsibilities:
- Administer, configure, and maintain Windows servers and related services in production and non-production environments.
- Perform user, group, and permissions management, ensuring secure access control and adherence to organizational policies.
- Monitor system performance, capacity, and availability, proactively identifying and resolving issues before they impact users.
- Apply OS patches, security updates, and firmware upgrades, following change management processes aligned with ITIL practices.
- Troubleshoot and resolve incidents related to Windows servers, Active Directory, and related infrastructure components within agreed SLAs.
- Manage backup, restore, and disaster recovery procedures for Windows-based systems, regularly testing and documenting recovery plans.
- Maintain detailed documentation for configurations, standard operating procedures, and infrastructure diagrams.
- Collaborate with network, security, and application teams to support deployments, integrations, and environment changes.
- Participate in on-call rotation and provide support during planned maintenance windows and critical incidents.
- Contribute to continuous improvement by identifying opportunities for automation, optimization, and standardization of Windows administration tasks. Minimum Qualifications:
- Bachelor’s degree in Engineering (B.Tech) or equivalent in Computer Science, Information Technology, or related field.
- 5–8 years of hands-on experience as a Windows Administrator managing medium to large-scale environments.
- Strong experience with installation, configuration, and administration of Windows Server operating systems.
- Solid understanding of Active Directory, DNS, DHCP, Group Policy, and basic networking concepts.
- Proven experience in incident, problem, and change handling within structured ITIL-based processes.
- Experience with system monitoring, log analysis, and performance tuning for Windows servers.
- Ability to create and maintain clear technical documentation and operational runbooks.
- Strong troubleshooting skills and the ability to work independently as well as in a team environment.
- Knowledge of more than one technology
- Basics of Architecture and Design fundamentals
- Knowledge of Testing tools
- Knowledge of agile methodologies
- Understanding of Project life cycle activities on development and maintenance projects
- Understanding of one or more Estimation methodologies, Knowledge of Quality processes
- Basics of business domain to understand the business requirements
- Analytical abilities, Strong Technical Skills, Good communication skills
- Good understanding of the technology and domain
- Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
- Awareness of latest technologies and trends
- Excellent problem solving, analytical and debugging skills