Team Manager – CPE Full Time

Your Role:

• Primary responsibility for CPE team deliverables and department outcomes as a result. Joint responsibility with others for the business unit, and enterprise result.
• Works with business unit leader to translate business plans into targeted operational objectives, and supports consistent delivery through a disciplined operating rhythm, and data-driven approach to operational excellence and customer / partner experience.
• Exercises operational objectives within a team or business unit to complete tasks in accordance with service requirements. Performance is monitored regularly through disciplined operating rhythms and functional governance.
• Recommends and supports the design and implementation of initiatives, may influence policies and procedures.

Your Profiles:

• Leadership support, role modelling and guidance across the division. Support and lead through change and transformation initiatives, demonstrating adaptability and resilience in navigating organisational changes.
• Consistent high-quality service delivery against SLAs and targets, meeting customer experience, risk and efficiency expectations.
• Functional performance reporting, insights and trends.
• Tactical resource planning (forecast / budget / impact and benefit realisation), recruitment, onboarding and upskill planning, adhering to standard disciplined operating rhythm
• Supporting program and change involvement and acceptance into BAU, including identifying, preparing, and providing SMEs to support deep dives and investigation, business readiness, impact assessment, embedding, benefit delivery
• Maintained understanding of, and compliance with, regulations and policies. Collaborate with external stakeholders, including regulatory bodies, to address operational requirements and regulatory compliance.
• Process and knowledge management review and continuous improvement.
• Establish and maintain effective relationships with internal stakeholders, such as department heads, upper management, and cross-functional teams, to ensure alignment of goals and objectives.
• Team engagement and action planning, active staff retention and development activities. Monitoring and management of people metrics.