Process auditor Full Time

Company Description

bigbasket, a Tata Enterprise launched in 2011, is India’s largest online supermarket, serving over 13 million customers across 60+ cities and towns. Operating through various business lines like bigbasket, bbnow, bbdaily, and fresho, the company simplifies grocery shopping while ensuring an enhanced customer experience. With a team of over 47,000 employees, bigbasket fosters a people-first culture emphasizing health, wellbeing, and a value system rooted in transparency, integrity, and respect. Recognized as a Great Place to Work, bigbasket supports diversity, equity, and inclusion, as well as sustainability through initiatives like electric delivery vehicles and organic farming efforts. Join bigbasket to be a part of a customer-focused, growth-driven, and environmentally conscious organization.

Role Description

This is a full-time, on-site role located in Bengaluru South for a Process Auditor. The Process Auditor will be responsible for conducting thorough in-house and field audits to evaluate business and operational processes for compliance and efficiency. Responsibilities include identifying process gaps, recommending operational improvements, and ensuring adherence to standard operating procedures (SOPs). The individual will prepare detailed audit reports, collaborate with cross-functional teams to implement corrective actions, and monitor the effectiveness of process improvements.

Qualifications

• Proficiency in conducting operational audits and process efficiency analysis
• Strong analytical and problem-solving skills to identify process gaps and recommend improvements
• Familiarity with compliance standards, reporting practices, and standard operating procedures
• Effective communication and collaboration skills for working with cross-functional teams
• Detail orientation, time management, and ability to oversee multiple audit processes
• Bachelor’s degree in Business Administration, Operations, or relevant field preferred
• Experience in retail, e-commerce, or supply chain industries is an advantage