Customer Support – Fashion Store Full Time

Company Description

Founded in 2016, Sunlightsol Technologies specializes in delivering full-cycle technology and support solutions to businesses worldwide. From custom software development and mobile app creation to scalable customer support and business process outsourcing (BPO), Sunlightsol ensures seamless integration into client workflows for measurable results. With a team of over 60 experts spread across India, the US, UK, Canada, and Australia, Sunlightsol is committed to helping businesses thrive with agile development, KPI-driven support, and end-to-end operational assistance. The company’s services focus on enabling growth and innovation in a competitive marketplace through reliable and scalable solutions.

Role Description

This is a full-time remote role for a Customer Support professional working with a fashion retail store. Responsibilities include managing customer inquiries, providing exceptional support through multiple channels, assisting with product information, troubleshooting issues, processing orders and returns, and delivering a positive shopping experience. The ideal candidate will also handle escalations, provide training to customers when needed, and maintain accurate records of customer interactions.

Qualifications

• Strong Communication and Customer Service skills to effectively engage with clients and provide solutions
• Experience in Retail Sales and knowledge of fashion products to assist customers effectively
• Exceptional Organization Skills to manage customer requests and multitask efficiently
• Ability to conduct Training and provide product-related guidance to team members or customers
• Proficiency in managing customer support tools and platforms
• Familiarity with e-commerce platforms or fashion retail is a plus
• Ability to work independently in a remote setting with a focus on meeting KPIs
• Flexible schedule to provide support across various time zones