Key job responsibilities
Monitoring And Investigation Of Tech Issues
Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees.
UAT, Training, Support And Documentation
A day in the life
As a Product Support Analyst, your day begins with reviewing the task queue for any scheduled or time-sensitive operational activities — such as opening an enrollment window, processing a payroll period transition, or generating a scheduled report. You follow established SOPs to complete these tasks accurately within the benefits administration platform.
Throughout the day, you respond to incoming queries from employees or internal stakeholders related to the benefits tool — diagnosing issues, reviewing technical documentation, and determining whether a fix can be applied directly or needs to be escalated to the third-party vendor’s support team. For bugs or complex issues, you gather detailed information, connect with the relevant business stakeholders, and coordinate triaging efforts.
You may also spend part of your day working alongside Business Analysts on change requests — reviewing requirements, participating in UAT sessions, or providing technical context to support the development of tech specs. When data-related concerns arise, you dive into report outputs to validate accuracy and identify root causes. No two days are exactly alike — the role balances structured, recurring operational work with dynamic problem-solving and cross-functional collaboration.
Basic Qualifications
Preferred Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon Dev Center India – Hyderabad
Job ID: A10396763
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