IT Analyst Full Time

Gsource Technologies helps companies and individuals who value fast, accurate, and comprehensive results. The versatility of our computer-assisted processes and technologies means that we can serve clients from a range of industries, including architects, product developers, land surveyors, civil engineers, structural engineers, fabricators, general contractors, and more. The list of engineering, design & geospatial companies able to benefit from technology services is enormous, and we’re out to serve those looking for top quality results.

Job Description

Gsource is looking for a hands-on Senior IT Analyst / infrastructure SME to manage and stabilize local IT infrastructure, service desk operations, and IT facilities.

This role will take ownership of end-user computing, network reliability, surveillance systems, and IT asset governance while ensuring day-to-day operational stability of the Pune office.

The ideal candidate should be technically strong, process-oriented, and capable of independently managing local IT operations.

• 6-10 years of experience in IT infrastructure/Service Desk/System Administration.
• Strong hands-on experience in windows server, Active Directory, and domain management.
• Experience in firewall and antivirus policy management.
• Knowledge of backup and recovery planning.
• Experience supporting CRM systems.
• Exposure to EPBX and CCTV system management.
• Antivirus configuration, monitoring, analysis, and update policy management.
• Firewall configuration, policy creation, monitoring, and updates.
• Implement and enforce IT security policies.
• Web domain and DNS management.
• Sales CRM management and administration.
• Installation and troubleshooting of Autodesk (AEC), Adobe, Corel, and ProgeCAD software.
• Manage EPBX system and call routing.
• Manage and maintain Windows server (2012 R2+) and Active Directory.
• Domain management and group policy administration.
• Monitor system performance and network communication.
• Create and manage file systems and share drives.
• Develop and maintain backup and recovery policies.
• Ensure timely OS and application updates.
• Managing incidents, service request, and escalations within SLA.
• Ensure high First Call Resolution and minimal repeat incidents.
• Maintain accurate documentation in ITSM tool
• Perform system maintenance (Patching, updates, health checks.)
• Monitor LAN/WAN connectivity and coordinate with ISP/vendors.
• Support audit requirements and documentation.
• Implement process improvements aligned with ITIL practices.
• Strong troubleshooting skills across end-user systems and basic infrastructure.
• Experience in system maintenance and basic server/network support.
• Basic networking knowledge (switches, routers, firewall fundamentals)
• Hands-on experience managing CCTV systems and related hardware.
• Working knowledge of ITIL framework and ITSM processes.
• Experience with ServiceNow or similar ITSM tools.
• Good communication skills and ability to work independently with strong ownership mindset.
• Experience working with Autodesk products (installation, configuration, licensing, and troubleshooting) will be an added advantage.

Requirements

Required Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, Cyber Security, or related field.

• 4-6 years of experience in IT infrastructure/Service Desk/System Administration.
• Strong hands-on experience in windows server, Active Directory, and domain management.
• Experience in firewall and antivirus policy management.
• Knowledge of backup and recovery planning.
• Experience supporting CRM systems.
• Exposure to EPBX and CCTV system management.
• Antivirus configuration, monitoring, analysis, and update policy management.
• Firewall configuration, policy creation, monitoring, and updates.
• Implement and enforce IT security policies.

Benefits

• Salary will be at par with industry standards.
• Sodexo meal passes provided for daily nutritional needs.
• Performance based Variable Pay – Annually or Bi-anually

To apply, please send your resume and portfolio to charu.burde@gsourcedata.com Phone: +91 2067444030

Only shortlisted candidates will be contacted for further evaluation.

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